Computer Aided Dispatch (CAD) Manager/Administrator

Class Concept

Are you a tech-savvy problem solver with a passion for public safety? The City of Dublin is accepting applications for an innovative and detail-driven Computer Aided Dispatch (CAD) Manager/Administrator. The CAD Manager/Administrator is responsible for the programming, maintenance, and updates of the agency’s Computer Aided Dispatching (CAD) system. This position plays a critical role in ensuring accurate and timely emergency response by managing system integrations, data quality and GIS mapping. This position reports directly to the Operations Manager of NRECC.

The City of Dublin will be selecting a new CAD system in the near future, and this position will lead the project team from researching possible vendors, participating and engaging in product demonstrations and assisting with making recommendations for the new vendor selection.

Supervisory Responsibilities None

September 24 – October 14: Posting and Application Process

October 22 - 23: Initial Screening Interviews

November 6 - 7: Structured Panel Interviews

November 13: Final/Chief Interview

November 17: Conditional Offer (Background, medical, psychological)

December 8: Unconditional Offer

• Opportunity to earn premium-free medical, dental, and vision benefits
• Employer-provided contributions to Health Savings or Health Reimbursement Account
• Healthy By Choice Wellness Program
• Employer-provided Short-term Disability (Non-Union Employees)
• Employer-provided Life Insurance
• Vacation, Sick, and Personal Leave
• Longevity Pay
• Tuition Reimbursement
• Employee Assistance Program
• Dublin Community Recreation Center Membership

Examples of Duties

Diligently maintains necessary system updates, revisions.

Updates system related geographical and mapping systems by working directly with the City of Dublin GIS team and other Central Ohio GIS resources.

Works with NRECC Fire and Law Enforcement partners to maintain, revise and or create run cards, response plans and GIS map layers to ensure a proper response to reported incidents.

Serves as the agency coordinator for the Automated Secure Alarm Protocol (ASAP) program.

Serves as the agency coordinator for the PulsePoint interface program.

Coordinates the CAD paging and automatic notification system.

Serves as the agency’s main point of contact for the CAD software enhancements, upgrades, and technical repairs.

Completes necessary reports as directed including call for service statistics and other related requests.

Researches and recommends necessary hardware and software upgrades.

Attends necessary software vendor conferences and training.

User account administration for CAD/RMS and related mobile software systems. Works with the jurisdictions within the NRECC service area to ensure proper addressing, street naming and service boundaries as they affect emergency response.

Coordinates software installation and terminal identifications with the NRECC partner agencies.

Assists with WestNet interface with the CAD system.

Maintains backup web application for NRECC mapping and fire run cards.

Creates and instructs training content for CAD users and partners.

Expunges or seals records from CAD for all partner agencies upon Court order.

Works with NRECC Fire and Law Enforcement partners to research and assist with CAD system integrations and or data sharing.

Weekly review of CAD data to ensure the quality of data in the system. For example, geo-validation of locations, fire report numbers, management of orphaned records, and entry of bias-based data.

Conducts annual and monthly premise alert validations to ensure accurate information.

Oversight of the NRECC CAD team which includes appointing members, initial and ongoing training of team members, assignment of tasks, and quality assurance review of work completed by the team.

Performs other related duties as assigned.

Typical Qualifications

High School Diploma or GED equivalent with three (3) years of experience as a Communications Technician/911 Dispatcher; or any equivalent combination of education and experience.

Knowledge of and experience with CAD/RMS systems including building of run card/response recommendations.

Ability to work independently and as part of a team.

Ability to apply critical thinking, using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Working knowledge of Fire, EMS, Law Enforcement and Emergency Operations.

Ability to communicate professionally and effectively with internal and external customers, both orally and in writing.

Strong organizational and multi-tasking skills.

Prioritizing work assignments to meet deadlines.

Ability to work under pressure when time sensitive projects arise.

Ability to successfully complete CAD/RMS and Mobile Computer Terminal System Administrator training.

Ability to self-motivate and work through tasks with little direct supervision.

Good written and verbal communication skills.

Ability to work flexible hours as needed.

Ability to acquire and maintain LEADS and NCIC certification.

Specialized Training in related CAD administration, including system interfaces, mapping, paging and other necessary system functions.

Preferred Training: Advanced courses in Microsoft Excel, Microsoft SQL Server Reporting Services (SSRS), GIS certifications and training up to and including GISP.

Physical Requirements
Ability to use public safety radio communications equipment.

Ability to move about the inside of an office space to access file cabinets and office equipment.

Constantly operate a computer and other office machinery, such as a copier, fax machine, mobile device, shredder, scanner, etc.

Must be able to remain in stationary position at workstation throughout scheduled workday.

Ability to exchange information with co-workers and citizens through use of email system, the telephone, and in-person interactions.

Ability to lift and move objects weighing 10-15 lbs.

Special Requirements
Possession of a valid driver's license.

Other Requirements
Demonstration of the following established City and Police Department core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Commitment, Professionalism and Dedication to Service.

Must establish and maintain a primary place of residence within a County within which the Police Department has jurisdiction, or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)

Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.

Compliance with training directives established by supervisory/managerial personnel.

Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies/procedures.

Core Competencies

Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Decision Quality; Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of their solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and or the organization; provides individuals information so that they can make accurate decisions; is timely with information.

Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities: gets more done in less time than others; can attend to a broader range of activities.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree.

Drug-Free Workplace

The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.38, or as outlined in the posting.

EEO Statement

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues’ differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.