Usher – Performance and Cultural Venues (Office of Arts and Culture) - (Non-Civil Service)

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Job Summary

Job Description

Overview

The City of Dallas Office of Arts and Culture seeks' qualified candidates for Usher positions at the Latino Cultural Center, and Majestic Theatre. The Usher is a Temporary Part-time position that provides courteous, pleasant, professional, and informative services to patrons at Performance and Cultural Venues while collecting tickets and directing patrons to the correct seat.

Essential Functions

1 Checks tickets and directs patrons to the correct seating area for performances; collects and counts tickets and distributes programs to patrons during events.

2 Provides directions, event information, and other information to patrons and refers concerns which need further attention to the appropriate staff.

3 Monitors assigned area before and during events to ensure assigned area is clean and safe for patrons, patrons are comfortable and are seated in the correct area, late arrivals do not disturb the other patrons or performers, and food and drinks are not brought into the seating areas.

4 Relays and communicates housekeeping and maintenance needs, exceptional events, and patrons' suggestions, comments, compliments, and complaints to the lead staff.

5 Attends events and program meetings to receive event schedule and instructions.

6 Completes pre-concert activities such as inserting event information in programs to ensure accurate information is provided to patrons.

7 May provide physical assistance in guiding and seating patrons when needed.

8 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of customer service

2 Knowledge of City Venues

3 Ability to read.

4 Ability to walk and stand for extended periods of time.

5 Communicating effectively verbally and in writing.

6 Establishing and maintaining effective working relationships.

Experience

None

Licenses and Certifications

None

Education

High School Diploma, GED

Supplemental Information

Work schedules for these positions average 10-20 hours per pay period and WILL VARY according to event calendar and venue needs.

Schedules will include night, weekend, holiday, and some daytime shifts.

Salary Range

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

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