Senior Court Specialist (Municipal Courts) (Civil Service)

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Job Summary

Job Description

Overview

The Senior Court Specialist provides leadwork assistance and support to lower level Court Specialists and personnel. Performs complex clerical activities, monitors cases and warrant status, and ensures exceptional customer service and quality.

Essential Functions

1 Assigns and reviews work of subordinate-level court support personnel; provides input in performance appraisals of subordinates; oversees case files and handling of citations, warrants, related information, and data tracking and monitoring.

2 Reviews, evaluates, and monitors activity reports; analyzes problems and recommends changes to higher level supervisor; provides lead level expertise on all cash handling and processes and approve all documentation submitted.

3 Reviews correspondence and develops response for supervisor; assists clerks and other court specialists setting up Community Service or Work Release assist activities.

4 Reviews and approves requests for leave submitted by subordinates; ensures coverage of workstations and participates in floor and window support for customers and court participants.

5 Uploads all reviewed documents to the upload file on the computer terminal and server; prepares incoming appeal requests, distributes hearing notices, and manages docket information and notices.

6 Researches current and archived database for special requests from agencies and other parties; conducts research through various software and database systems.

7 Prepares responses to open records requests using small programs or special search techniques; assembles complete file, prepares for judge to sign warrant on suspect of higher crime; processes prisoner transfer requests, prepares logs and reports, and supports other law enforcement agencies.

8 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of the principles and practices of customer service.

2 Knowledge of city court policies, practices and procedures.

3 Ability to train others in court procedures, including data entry, cashiering, establishing payment plans, and various department processes and procedures.

4 Ability to assign, oversee, and review work of others.

5 Knowledge of the principles of customer service and related court support activities.

6 Knowledge of court citations and warrants.

7 Knowledge of cashiering and money handling.

8 Ability to operate office equipment, including computer, fax machine, copiers, scanner, and telephone.

9 Ability to record transactions, and keep accurate records.

10 Ability to follow instructions and apply detailed procedures to assignments.

11 Communicating effectively verbally and in writing.

12 Ability to perform data entry accurately.

13 Ability to file alphabetically and numerically.

14 Establishing and maintaining strong effective relationships.

Minimum Qualifications

EDUCATION:

• High school diploma or GED.

EXPERIENCE:

• Four (4) years of experience in cashiering, collections and/or customer service involving heavy phone/public contact which included data entry, analyzing accounts and/or resolving complaints.

OTHER REQUIREMENTS:

• No outstanding citations or warrants.
• Availability to work varying shifts including nights, weekends, and holidays.

PREFERENCE:

• English/Spanish bilingual skills are a plus.

Salary Range

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.

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