What are the responsibilities and job description for the IT Service Desk Analyst position at City of Commerce City?
Do you enjoy helping colleagues solve technical challenges and keeping things running smoothly behind the scenes? The IT Service Desk Analyst is the first point of contact for all City technology needs, providing friendly, Tier 1 support in person, by phone, email, and through our IT Service Management system. You’ll triage requests, resolve issues, and escalate more complex matters to the IT Technician team, all while delivering outstanding customer service.
In this role, you’ll get hands-on experience with a wide range of systems, from troubleshooting computers and mobile devices to supporting software, printers, AV equipment, and City-wide copiers. You’ll also help with equipment inventory, installations, and user training, making a real difference in the day-to-day productivity of our organization. If you’re ready to build your IT skills and support the technology that helps our City thrive, we welcome you to apply!
We care about our employees and offer a generous benefits package: Health & wellness benefits, 6% retirement contribution match and 3% 457 Deferred Compensation match, general leave, work/life balance, and more.
We are an equal-opportunity employer and welcome applicants from all backgrounds and experiences. We believe that a diverse and inclusive workforce is essential to our success, and we are committed to creating a supportive and welcoming work environment for all of our employees. If you are looking for an exciting opportunity to make a difference in your community, we encourage you to apply for this position today. Be A Part Of It and contribute to the vibrant growth and development of Commerce City as we strive to provide exceptional services and foster a thriving community.
Associates degree and at least 2 years of relevant experience. Experience using the Microsoft Office Suite and current Microsoft Windows operating systems. Training and experience in maintenance, repair and proper use of personal computers. Must complete and pass a CJIS background investigation prior to employment, and obtain CJIS certification within 30 days of starting employment. An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.
Process Overview:
Apply Today: We ask that you complete and submit an online application AND INCLUDE A RESUME AND COVER LETTER, which will be used to screen for minimum qualifications (MQs) and determine starting pay in accordance with the provision of the Colorado Equal Pay for Equal Work Act.
Qualification Review: HR will screen applications for minimum qualifications after the posting closes. Please ensure that your application is fully updated, including your most recent work history.
Application Review: Applications for candidates that meet minimum qualifications will be forwarded to the hiring manager, who will review and evaluate application materials.
Interview(s):We aim to schedule interviews with candidates who meet the minimum qualifications and pass the application review.
Salary : $47,269 - $70,904