What are the responsibilities and job description for the Community Service Representative - Colorado Springs Police Department position at City of Colorado Springs?
Salary
$24.02 - $28.84 Hourly
Location
Police Department - City of Colorado Springs, CO
Job Type
Classified - Full Time
Job Number
18268
Division
Colorado Springs Police Department
Department
Patrol
Opening Date
06/02/2026
Closing Date
6/16/2026 4:00 PM Mountain
FLSA
Non-Exempt
About the Job: This position is an administrative position stationed at the front desk of one of the Colorado Springs Police Department substations. This position provides non-emergency and emergency customer service, providing information, resources, and assistance to citizens who walk-in or phone the police department. This position submits property through the evidence portal, completes missing person and runaway reports, helps with Direct Line Reports (DLR), and reviews online reports. This position assists officers, detectives, staff, civilians, and volunteers with administrative tasks including accessing law enforcement specific databases to obtain pertinent information to police investigations, assisting with booking paperwork, providing new court dates, and notary assistance. This position must be proficient with computers and maintain a working knowledge of Colorado Revised Statutes and Police Department policies and procedures when providing research and investigative assistance to police officers. Other duties include monitoring division surveillance systems, back-up to department senior office specialist, and distributing division mail.
Work Schedule: This position provides coverage 24/7 and 365 days a year. You must be able to work your assigned shift (6a – 4p; 2p-12a; 9p-7a) on weekdays, weekends and holidays. Schedule is four, 10-hour shifts. You must be able to work overtime as operationally necessary.
This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.
Come explore the possibilities a career with the City of Colorado Springs can offer!
We're an accredited pay equity employer!
Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is Room to Grow! See the full potential of growth for this position here: 2026 Salary Schedule
As a Community Service Representative, You Will
Preferred Qualifications
This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.
Please contact CSPD Human Resources at cspdhiring@coloradosprings.gov for any questions about this position.
The job offer will be contingent upon successful completion of an extensive background investigation, to include a polygraph examination, extensive background check, criminal history check, fingerprinting, and other pre-employment assessments. The background investigation process commonly takes 6-8 weeks to complete.
Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department’s Marijuana Use Policy can be found here.
Equal Opportunity Employer
The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
You can view the status of your application on the City of Colorado Springs Careers page.
To be notified of future career opportunities sign up for job alerts on the Job Alerts page.
Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs' Total Rewards Site for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01
Do you have a high school diploma or GED?
Do you have one or more years of full-time, professional experience in a related field?
Do you have any college level coursework in the criminal justice field?
Do you have any law enforcement experience?
Do you possess, or can you obtain within 3 months of hire NCIC/CCIC certification?
Are you able to become a notary in the State of Colorado? Please see https://www.nationalnotary.org/colorado/how-to-become-colorado-notary for a list of the requirements to become a Colorado notary.
By answering yes to this question, I acknowledge that I have read and understand CSPD's Marijuana Use Policy, which can be found on CSPD's website https://coloradosprings.gov/police-department/page/marijuana-use
Employer City of Colorado Springs
Address 30 South Nevada Avenue, Suite 301
Colorado Springs, Colorado, 80903
Phone (719) 385-5125
Website http://www.coloradosprings.gov
$24.02 - $28.84 Hourly
Location
Police Department - City of Colorado Springs, CO
Job Type
Classified - Full Time
Job Number
18268
Division
Colorado Springs Police Department
Department
Patrol
Opening Date
06/02/2026
Closing Date
6/16/2026 4:00 PM Mountain
FLSA
Non-Exempt
- Description
- Benefits
- Questions
About the Job: This position is an administrative position stationed at the front desk of one of the Colorado Springs Police Department substations. This position provides non-emergency and emergency customer service, providing information, resources, and assistance to citizens who walk-in or phone the police department. This position submits property through the evidence portal, completes missing person and runaway reports, helps with Direct Line Reports (DLR), and reviews online reports. This position assists officers, detectives, staff, civilians, and volunteers with administrative tasks including accessing law enforcement specific databases to obtain pertinent information to police investigations, assisting with booking paperwork, providing new court dates, and notary assistance. This position must be proficient with computers and maintain a working knowledge of Colorado Revised Statutes and Police Department policies and procedures when providing research and investigative assistance to police officers. Other duties include monitoring division surveillance systems, back-up to department senior office specialist, and distributing division mail.
Work Schedule: This position provides coverage 24/7 and 365 days a year. You must be able to work your assigned shift (6a – 4p; 2p-12a; 9p-7a) on weekdays, weekends and holidays. Schedule is four, 10-hour shifts. You must be able to work overtime as operationally necessary.
This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.
Come explore the possibilities a career with the City of Colorado Springs can offer!
We're an accredited pay equity employer!
Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, there is Room to Grow! See the full potential of growth for this position here: 2026 Salary Schedule
As a Community Service Representative, You Will
- Provides quality customer service and assistance to the public and police personnel by assisting customers with general police information; assisting walk-ins with non-emergency and emergency calls for police; and using multiple computer programs and databases to accomplish these tasks.
- Gather information and write reports that would qualify for Direct Line Reporting (DLR), runaways, missing persons, theft, property crimes, and other qualifying situations. Complete pending DLR reports/calls for service and complete supplements.
- Monitor and review online reports for required information and approval.
- Receive and process lost and found property and place items into evidence when necessary.
- Assists internal units with administrative and investigative requests, as well as required paperwork.
- Ensures facility security by screening visitors to the building; monitoring closed-circuits digital surveillance system; monitoring prisoners and officers’ safety in holding cells; and monitoring and operating electronic gates and building doors.
- Ability to multi-task in a fast-paced environment
- Knowledge of computer systems and ability to learn and use specific computer software
- Ability to type with speed and accuracy
- Ability to collect and prepare evidence
- Ability to communicate verbally and in writing including writing reports and summaries, with proficiency in spelling and grammar
- Ability to testify in court, as necessary
- Ability to make decisions regarding implementation of policies
- Ability to handle stressful contacts and negative interactions
- Ability to respond with high levels of tact
- Equivalent to the completion of the twelfth grade (high school diploma or GED).
- One year of full-time, professional experience in a related field
- Candidate must be able to obtain a Colorado notary within 3 months of hire
- Candidate must be able to obtain NCIC/CCIC certification within 3 months of hire
Preferred Qualifications
- Type 40 wpm
- College level coursework in the criminal justice field
- Law enforcement experience
This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved.
Please contact CSPD Human Resources at cspdhiring@coloradosprings.gov for any questions about this position.
The job offer will be contingent upon successful completion of an extensive background investigation, to include a polygraph examination, extensive background check, criminal history check, fingerprinting, and other pre-employment assessments. The background investigation process commonly takes 6-8 weeks to complete.
Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department’s Marijuana Use Policy can be found here.
Equal Opportunity Employer
The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
- Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
- Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
- Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
- We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
- Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.
You can view the status of your application on the City of Colorado Springs Careers page.
To be notified of future career opportunities sign up for job alerts on the Job Alerts page.
Working for the City of Colorado Springs is Rewarding!
Please visit the City of Colorado Springs' Total Rewards Site for additional benefits information.
The City of Colorado Springs is a place where people want to come to work each day. We have a culture of excellence, and we strive to provide our employees with the very best overall career experience and Total Rewards. We are proud to offer a comprehensive and competitive benefits program to meet the needs of our employees and their families.
01
Do you have a high school diploma or GED?
- Yes
- No
Do you have one or more years of full-time, professional experience in a related field?
- Yes
- No
Do you have any college level coursework in the criminal justice field?
- Yes
- No
Do you have any law enforcement experience?
- Yes
- No
Do you possess, or can you obtain within 3 months of hire NCIC/CCIC certification?
- Yes
- No
Are you able to become a notary in the State of Colorado? Please see https://www.nationalnotary.org/colorado/how-to-become-colorado-notary for a list of the requirements to become a Colorado notary.
- Yes
- No
By answering yes to this question, I acknowledge that I have read and understand CSPD's Marijuana Use Policy, which can be found on CSPD's website https://coloradosprings.gov/police-department/page/marijuana-use
- Yes
- No
Employer City of Colorado Springs
Address 30 South Nevada Avenue, Suite 301
Colorado Springs, Colorado, 80903
Phone (719) 385-5125
Website http://www.coloradosprings.gov
Salary : $24 - $29