Aging Services Administrator Options Counseling

Under administrative direction, plans and administers a specific project or program for the Department of Aging. Serves as the administrative supervisor on projects or programs. Plans, assigns, supervises, and reviews activities of subordinate personnel. Monitors the project/program's operating budget and assists in the annual preparation of same. Designs, implements, and monitors procedures utilized in program evaluation. Develops and secures commitments from other City departments and agencies to provide services to program participants. Provides technical assistance or reviews program policies and procedures. Maintains current information and oversees the preparation of project status reports. Prepares financial and narrative reports and program applications. Communicates project/program status and information to municipal officials and/or public and private entities. May supervise employees assigned to the respective project. Performs other related duties as required.A High School Diploma or GED is required. A Bachelor's Degree is required, those in Social Work, Social Services, Gerontology, Counseling, Human Services, Psychology Public Health, Health Services, or closely related field from a four-year accredited college or university are preferred; A Master's Degree is preferred. Two years of full time progressively responsible experience in government or private sector program administration is required. Three years of full time experience in human services is also required, working with the elderly and/or disabled adults is also preferred. (Substitution: Post graduate education in one of the above fields may substitute for work in government or the private sector and/or experience working with human services on a year-for-year basis) Must be able to operate a personal computer with Microsoft Office Suites. A valid State of Ohio Driver's License is required. Must be able to lift and carry 30 pounds. Must comply with the fingerprint-based records check under RCS 173.394. Strong verbal, written, oral, electronic, communication, and public speaking, planning, and organization skills are required.Duties:

• Oversee all aspects of Long-Term Services and Supports (LTSS) Options Counseling, a core service of the Department of Aging’s Aging and Disability Resource Center (ADRC).
• Conduct comprehensive assessments of clients’ values, preferences, and needs—including mental, physical, financial, functional, and environmental factors—to determine appropriate referrals.
• Provide eligibility counseling and financial pre-screening for local, state, and federal assistance programs.
• Research and present appropriate service options to clients; assist clients in developing personalized care plans.
• Assign and complete tasks to support the implementation of each client’s care plan.
• Provide aging in place resources to assist clients such as access in-home aides, age-friendly home improvements, and home delivered meals.
• Respond to service referrals and inquiries from older adults and adults with disabilities via phone, email, walk-ins, or home visits.
• Conduct follow-up with clients to evaluate the effectiveness of services and determine the need for additional support.
• Maintain accurate, up-to-date client records using designated data management systems, including the Social Administration Management System (SAMS). Meet monthly service delivery goals.
• Attend and assist in facilitating community presentations and public education events to increase awareness of available resources.
• Collaborate with internal Department of Aging staff, other City of Cleveland departments, and external community-based organizations to ensure coordinated and effective service delivery.
• Stay informed of current policies, services, and resources available through public and private social service systems and government agencies.
• Work collaboratively with ADRC team members and partners within the Aging and Disability Resource Network to provide holistic support to older adults and individuals with disabilities.
• Actively contribute to the Department of Aging’s mission and initiatives, including the Age-Friendly Cleveland effort
• Other duties as assigned