Pool Manager

Position Overview:

A Swimming Pool Manager oversees the daily operations, safety, maintenance, and customer service of a swimming pool facility. The following is a comprehensive job description for a Swimming Pool Manager:

Key Responsibilities:

Operations Management

• Oversee daily pool and concession stand operations including opening/closing procedures, safety checks, and general facility maintenance.
• Ensure that the pool water is properly treated and monitored according to safety regulations and health codes.
• Assist with managing the pool's schedule, coordinating public swim times, classes, events, and rentals.
• Ensure that the concession stand is fully stocked and ready for operation 15 minutes prior to the pool opening for the day.

Safety and Compliance

• Ensure compliance with local health and safety regulations, including lifeguard certification, chemical handling, and emergency response protocols.
• Conduct regular safety inspections and risk assessments to identify and address potential hazards.
• Oversees lifeguards and other pool staff in safety procedures, emergency drills, and customer service.

Staff Management

• Assist with coordinating staff schedules and ensuring proper staffing levels during operational hours.
• Assist with providing training and development opportunities for pool staff.

Customer Service

• Maintain a high level of customer service, addressing customer inquiries, concerns, and feedback promptly and professionally.
• Ensure that the facility is clean, welcoming, and conducive to a positive visitor experience.

Administrative Tasks

• Maintain accurate records of patron pool attendance, safety incidents, and staff certifications.
• Assist with developing and implementing pool policies and procedures, updating them as needed.
• Run end of day register reports and reconcile reports with concession sales
• Complete daily deposit forms for concession sales

Rule Enforcement

• Enforce pool rules, including restrictions on diving, running, or other unsafe behaviors. Provide guidance to ensure a safe environment.

Public Relations

• Interact with the public in a professional and courteous manner. Provide information about safety rules and answer questions from visitors.

Maintenance and Cleanliness

• Ensure the cleanliness of the pool area, including checking for hazards, cleaning debris, and maintaining rescue equipment.

Team Collaboration:

• Work with other lifeguards and staff to coordinate emergency responses and ensure a safe environment. Participate in regular training and drills.

Other duties as assigned.

Qualifications

Education

• High school diploma or equivalent

Experience

• Previous experience in a supervisory or management role at a swimming pool or aquatic facility preferred.
• Experience in lifeguard training, pool operations, and customer service preferred.

Skills

• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• Detail-oriented and able to maintain high safety standards.

Physical Requirements

• Ability to lift up to 50lbs
• Ability to stand and walk for up to 8 hours.

Work Hours

This position will work a designated schedule established by the Department Head or his or her designee. It is also expected this position will work other hours including nights, weekends and/or holidays and/or in adverse weather conditions as necessary or requested in order to fulfill the City's vision and/or to accomplish departmental goals.

Core Competencies

In order to provide efficient and effective services, the City seeks team members who possess the following core competencies that are aligned with the City's vision: Accountability - takes responsibility for own actions; Adaptability - responds positively to change; Communications - listens, speaks and/or writes in a clear, concise and respectful manner; Initiative - takes proactive action to complete work or resolve issues; Judgment & Decision Making - evaluates issues and makes sound factual decisions; Customer Service - provides courteous, accessible and quality assistance to internal and external customers; Professional Development - seeks opportunities to enhance technical skills and job knowledge; Teamwork and Cooperation - collaborates with other team members to fulfill the City's vision and

EEO: The City of Charleston provides equal employment opportunities (EEO) to all current employees and new applicants for employment without regard to sex, race, color, age, national origin, ancestry, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state, or local.