Permit Technician

Responsible for performing technical work in the review and processing of construction project permits to include processing departmental payments and providing customer service to the general public, contractors, and developers. Work is performed with moderate supervision.

ESSENTIAL FUNCTIONS

• Conducts permit and plan review activities, which includes accepting and processing permit applications, checking for completeness and compliance with applicable Local and State requirements; reviewing and issuing permits for miscellaneous construction projects including pools, fences, foundations, roof repairs, moving structures, demolitions, and special events; processing and issuing approved commercial, residential, and fire permits; and/or, performing other related activities.
• Provides customer service activities, which includes greeting customers; answering phones; responding to requests for information or service; and performing other related activities.
• Provides technical support associated with permitting activities, which includes: coordinating public inquiry on development processes, codes, ordinances, and permit requirements; processing utility releases; maintaining logs for permit distribution and permit review turnaround times; scheduling and entering inspections; documenting code enforcement complaints; initiating cases in database; enforcing and updating required contractor registrations; generating and processing a variety of daily, weekly, and monthly reports; and/or, performing other related activities.
• Performs financial activities in support of department operations, which includes collecting building permit, development, registration, and other miscellaneous fees; administering accounting systems for cash receipts; making daily deposits to central cashiers; balancing cash drawers; and/or, performing other related activities.
• Maintains a variety of records for the department related to permitting activities. Prepares a variety of reports related to departmental activities.
• Attend training sessions, meetings, seminars, workshops, etc. to enhance job knowledge and skills.

ADDITIONAL JOB FUNCTIONS

• Uses a variety of computer software programs such as Microsoft Word, Excel, Outlook, Iworq, Tyler, and Georgia Power data base.
• Notarize documents (Notary Public certification required)
• Other duties as assigned.

• High School Diploma or G.E.D.
• One year of customer service and cash handling experience.
• Requires ICC Permit Technician Certification within six months.
• Knowledge of customer service principles and practices
• Knowledge of basic filing principles & basic bookkeeping practices
• Skilled in reading and interpreting construction documents and plans
• Skilled in interpreting and applying applicable code requirements and permitting processes
• Skilled in tracking and handling cash and evaluating cash handling procedures; ability to add and subtract as fees are assessed based on degree of construction
• Writes and speaks effectively, using conventions proper to the situation; asks questions to ensure understanding; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions
• Is alert in a high-risk environment; follows detailed procedures and ensures accuracy in documentation and data; carefully monitors gauges, instruments, or processes; concentrates on routine work details; organizes and maintains a system of records.
• Cooperates with others to accomplish common goals; works with employees within and across departments to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others
• Works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
• Able to manage multiple projects; able to determine project urgency in a practical way; uses goals to guide actions; creates detailed action plans; organizes and schedules people and tasks effectively