Circulation Assistant II

Position Summary

Assists with tasks related to coordinating daily functions of the Caldwell Public Library Circulation staff. Performs tasks related to routine circulation, shelf maintenance, and clerical functions at the Caldwell Public Library; and performs related work as required.

The principal function of an employee in this class is to perform tasks related to the circulation, shelf maintenance, and clerical functions at the City of Caldwell Public Library. This class is distinguished from the class of Circulation Assistant I by assisting with complex support duties requiring detailed knowledge of the Library, including the coordination of scheduling, and assisting the circulation lead with planning, assigning, and training new staff. The work is performed under the general direction of the Circulation Supervisor. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with board members, employees, patrons, other government agencies, and the general public. The principal duties of this class are performed in a general office environment.

Responsibilities

• Oversees the assessment of damages and sends out billing for damaged or missing items.
• Assists with resetting and maintaining mobile hotspot devices.
• Oversees collection inventory and maintains inventory, weeding, lost, and missing items lists.
• Assists Circulation Lead with training new hires and volunteers.
• Performs routine circulation, shelf maintenance, and clerical functions at the library.
• Shelves library resources, inputs data, issues library cards, and collects monies.
• Checks-in and checks-out library resources.
• Assesses the condition of library resources.
• Maintains a daily pull list and fills patron requests.
• Assists customers with sign-ins of public computers, renewals, account issues, library holdings, and general information.
• Coordinates with library staff to manage work schedules and workflow.
• Responds to information requests from other agencies and the general public.
• Keeps designated library staff fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Attends approved meetings, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments in assigned work areas.
• Responds to citizens' questions and comments in a courteous and timely manner.
• Communicates and coordinates with others to maximize the effectiveness and efficiency of interdepartmental operations and activities to help keep a positive work environment as well as works as a team member.
• Respects the opinion of others and maintains a positive and professional working relationship with employees, supervisors, and others.
• Performs other related duties as assigned.

Minimum Qualifications

• High school diploma or GED; and
• Previous experience in library services; or
• Any combination of education, training, and experience which provides the skills, knowledge, and abilities necessary to perform the work.
• Subject to a pre-employment drug test and background check.

Required Knowledge, Skills, and Abilities

• Working knowledge of PCs, online databases, networks, word processing, and spreadsheets.
• Considerable knowledge of the Dewey Decimal System.
• Considerable knowledge of various specialty routines, methods, processes, and procedures related to circulation, periodicals, and technical services.
• General knowledge of library reference, circulation, general classification methods, practices, and procedures.
• General knowledge of the principles of local, state, and federal government organization and operations or knowledge of resources and individuals who can provide assistance.
• Demonstrated authentic commitment to public service and the provision of exceptional customer service.
• Demonstrated ability to successfully manage conflict and reach resolution.
• Ability to respond to patron suggestions and concerns with patience, clarity, and professionalism.
• Ability to learn City policies and departmental rules, procedures, and practices.
• Ability to communicate well with others, both orally and in writing, using both technical and non-technical language.
• Ability to understand and follow oral and/or written policies, procedures, and instructions.
• Ability to utilize active listening techniques.
• Ability to deal tactfully with citizens, library staff, board members, and local, state, and federal representatives.
• Ability to establish and maintain effective working relationships with employees, board members, other agencies, and the general public.
• Ability to operate or quickly learn to operate customized software applications and hardware appropriate to assigned tasks.
• Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.
• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
• Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
• Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

See Job Description PDF for more details.