Service Operator II

Description

This position is an intermediate-level position in the Service Operator series. The primary function of an employee in this class is to perform moderately complex tasks in water meter service, leak detection, and customer service investigations. Work is performed under general supervision with some latitude for independent action. The principal duties of this class are performed in an outdoor environment, which may involve adverse weather conditions, roadway traffic, and related hazards.

Responsibilities

• Installs, tests, and calibrates water meters of various sizes.
• Independently investigates and resolves customer service issues related to high consumption, leaks, or pressure concerns.
• Conducts advanced leak detection using correlators and acoustic equipment.
• Prepares detailed service reports and updates the work order management systems.
• Assists with backflow device inspections and customer-side troubleshooting.
• Provides training and guidance to Field Service Operator 1 staff.
• Operates and maintains AMR/AMI systems and software.
• Performs curb stop replacements, valve operation, and minor service line repairs.
• Responds to emergency after-hours service calls.
• Provides information to customers in a courteous and professional manner
• Supports utility line locating and mark-outs.
• Participates in mandatory training and safety programs.
• Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges.
• Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders.
• Performs other duties as assigned.

Minimum Qualifications

Education, Training, and/or Experience Required:

• Graduation from High School or possession of a GED.
• Minimum of two years of experience in water service operations, metering, or distribution.
• Experience with automated meter reading systems (AMR/AMI).
• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.

Licenses, Certifications and Other Requirements:

• Possession of a current and valid driver’s license.
• Possession of a Class II Water Distribution License issued by the State of Idaho or the ability to obtain within 6 months.
• Class B CDL, No Restrictions with Tanker Endorsement.
• Ability to work evenings, weekends, varying shift hours, and participate in an on-call rotation.
• Successful completion of pre-employment background check, physical, and drug test to include prescription medications.
• Subject to random DOT drug and alcohol testing.

Preferred Experience (not required):

• Class III Water Distribution License issued by the State of Idaho.
• Class II Water Treatment License issued by the State of Idaho.
• Idaho Backflow Assembly Tester License.
• Class A CDL, No Restrictions with Tanker Endorsement.
• Certification in leak detection or metering technologies.
• Experience with SCADA or utility work order software.

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