What are the responsibilities and job description for the Victim Assistance Coordinator - Police position at City of Burlington NC?
About us:
The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. The agency is made up of more than 150 sworn officers and 50 professional staff members serving the City of Burlington, North Carolina. Voted the #1 Police Agency in NC in 2024, we serve a growing city of approximately 60,000 residents.
What you will do:
This position serves as a vital link between crime victims, witnesses, law enforcement, community resources, and the judicial system. The employee provides support and guidance by reviewing case information, assessing individual needs, offering referrals and resources, and helping victims and witnesses navigate the legal process. The role requires professionalism, compassion, discretion, and sound judgment when handling sensitive and confidential information while maintaining a high level of customer service and public interaction.
Policing with a Purpose:
- Preserving the Sanctity of ALL Life
- Nurture and Protect Democracy
- Ensure Procedural Justice and Fundamental Fairness
- Spirit of Service
- Protect the Community from Harm
- Treat all individuals with Dignity and Respect-the ethical foundation of policing
Victim Services & Case Support
• Contacts victims and witnesses to assess needs, provide updates on case status, and offer available services and community referrals.
• Assists victims with court accompaniment, transportation, translation services, victim compensation filings, and follow-up on active and closed cases.
• Makes follow-up phone calls regarding court notifications, warrants served, and related documentation.
Case Management & Documentation
• Reviews crime reports and domestic violence histories, drafts reports, assigns cases, and maintains related records and data systems.
• Prints, sorts, scans, mails, and distributes reports and documents to the District Attorney’s Office, NCDPS, and other appropriate agencies.
• Maintains Criminal Investigation Log Software and documents follow-up information in RMS supplements.
• Checks and reviews data for accuracy, completeness, and compliance with established standards.
Training, Outreach & Administrative Support
• Attends trainings, community meetings, police events, and partner agency meetings.
• Prepares training materials and provides victim assistance and log management training to staff, volunteers, and new personnel.
• Assists with accreditation reporting and dissemination of department or program information, including confidential information when appropriate.
• Operates standard office and computer equipment and performs related duties as assigned.
Education and Experience:
- High School Diploma or GED Equivalency
- One year of work experience in police work, clerical work or officer management, or related field, or an equivalent combination of education and experience
- Valid North Carolina Driver’s License
Work in this position is generally sedentary work exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Work typically involves the ability to physically perform the basic life operational functions of walking, grasping, feeling, talking, hearing and repetitive motions.
Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.
Working conditions include inside environmental conditions.
FLSA Classification: Non-Exempt
Salary : $40,373 - $64,563