What are the responsibilities and job description for the Community Service Officer position at City of Boca Raton?
General Statement of Job
Investigates crashes, enforces parking regulations and performs a variety of community service activities for the Police Department; does related work as required. This includes working shifts, holidays and weekends. Work is performed under regular supervision.
Essential Functions
TYPICAL FUNCTIONS:
Community Service Officers (CSOs) investigate traffic crashes and issues citations, if applicable. CSOs will testify in court proceedings when necessary. They direct traffic at intersections and assist with traffic control at special events. They enforce parking regulations. They take police reports over the telephone for minor crimes or civil issues. They follow up on investigations of hit and run crashes. They photograph crash or minor crime scenes. They assist motorists with disabled vehicles.
Related Tasks
CSOs deliver council agendas when necessary. They will also as assist with school crossings when necessary. They will also perform other duties as required.
Knowledge, Skills And Abilities
KNOWLEDGE, SKILLS, AND ABILITIES:
CSOs should possess general knowledge of traffic and parking ordinances to include traffic laws. They should have the ability to investigate traffic crashes and perform all duties fairly and impartially. They should have the ability to handle people under stressful situations; and to communicate effectively orally and in writing. They must be able to take and pass the community service officer aptitude examination at the time of applying.
Minimum And Preferred Qualifications
EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from high school.
Certifications / Professional Licenses
Candidates will be required to attend a Public Service Aid Academy selected by the department. In addition to the department's established hiring criteria, candidates must meet all training center entrance requirements and maintain academic and performance standards throughout the course of study.
Must meet and maintain minimum training and experience qualifications for the position of certified community service officer as established by the Department and/or Florida State Statute Chapter 943.
Special Requirements
Possession of a valid State of Florida driver's license with no more than six (6) points in the past three (3) years.
The applicant must successfully pass a complete background investigation to the satisfaction of the employer prior to appointment.
Background Requirements
The background check process for this position may include:
Benefits Summary
Full-Time Non-Bargaining Employees
ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.
Years of Service Accrual
0 to 5 full years 8 hours per month
5 to 10 full years 10 hours per month
10 to 15 full years 12 hours per month
15 full years and over 14 hours per month
CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.
SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:
Years of Service Percentage
Less than 2 full years 0%
2 to 5 full years 10%
5 to 10 full years 20%
10 full years or more 30%
Retirement (normal, early or disability) 50%
HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee Dependent(s) for the Medical, Dental, & Vision Plan.
CONTINUOUS SERVICE BENEFIT: As of December 1, each year - Paid during the month of December.
Years of Service Benefit
5 to 10 full years $600 annually
10 to 15 full years $800 annually
15 full years and over $1,000 annually
RETIREMENT PLANS: The two pension/retirement options are listed below:
HOLIDAYS: 15 per year: 12 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.
FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State
TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City’s Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.
MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.
EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
Do you possess a valid State of Florida Class "A" driver's license with no more than six (6) points in the last three (3) years?
What is the highest level of education you have completed? NOTE: You must attach proof (diploma or degree or transcripts) of highest education completed with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.
Have you attached proof (diploma or degree or unofficial transcripts) of highest education completed with your application? Failure to do so may result in your application being marked as incomplete and removed from consideration.
Describe your computer experience and include types of programs that you are familiar with. (Ex. Microsoft Word, Outlook, Excel, Power Point) NOTE: "See Resume" will not be considered as a valid response. If you have no previous experience, please state "N/A"
06
Please briefly summarize your experience with performing specialized administrative and investigative functions such as reviewing evidence captured by speed detection systems in compliance with applicable laws, statutes, ordinances? If you have no previous experience, please state "N/A" NOTE: "See Resume" will not be considered as a valid response.
07
The City's hiring process for position within the police department will include an extensive background check that is job-related and consistent with business necessity. This can include a drug and alcohol test, medical examination, polygraph, psychological exam, SSN Trace, Criminal search, Sex Offender Registry search, Global Homeland Security Watchlist search, employment verification, neighborhood check, fingerprinting, reference checks, and a Driving History Report. Any discrepancies between the information provided within this application, and the results of the background will be considered untruthful and will be cause for immediate disqualification. Do you understand the requirements and affirm that the answers contained in this application and questionnaire are honest and correct?
I acknowledge that if hired for this position, I shall not have any tattoo that is visible to the naked eye while on-duty or while wearing Department uniforms. A tattoo that can be covered by a long-sleeve shirt / uniform shirt is acceptable. Please note, tattoos on the head, neck, face, and hands are prohibited.
Investigates crashes, enforces parking regulations and performs a variety of community service activities for the Police Department; does related work as required. This includes working shifts, holidays and weekends. Work is performed under regular supervision.
Essential Functions
TYPICAL FUNCTIONS:
Community Service Officers (CSOs) investigate traffic crashes and issues citations, if applicable. CSOs will testify in court proceedings when necessary. They direct traffic at intersections and assist with traffic control at special events. They enforce parking regulations. They take police reports over the telephone for minor crimes or civil issues. They follow up on investigations of hit and run crashes. They photograph crash or minor crime scenes. They assist motorists with disabled vehicles.
Related Tasks
CSOs deliver council agendas when necessary. They will also as assist with school crossings when necessary. They will also perform other duties as required.
Knowledge, Skills And Abilities
KNOWLEDGE, SKILLS, AND ABILITIES:
CSOs should possess general knowledge of traffic and parking ordinances to include traffic laws. They should have the ability to investigate traffic crashes and perform all duties fairly and impartially. They should have the ability to handle people under stressful situations; and to communicate effectively orally and in writing. They must be able to take and pass the community service officer aptitude examination at the time of applying.
Minimum And Preferred Qualifications
EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from high school.
Certifications / Professional Licenses
Candidates will be required to attend a Public Service Aid Academy selected by the department. In addition to the department's established hiring criteria, candidates must meet all training center entrance requirements and maintain academic and performance standards throughout the course of study.
Must meet and maintain minimum training and experience qualifications for the position of certified community service officer as established by the Department and/or Florida State Statute Chapter 943.
Special Requirements
Possession of a valid State of Florida driver's license with no more than six (6) points in the past three (3) years.
The applicant must successfully pass a complete background investigation to the satisfaction of the employer prior to appointment.
Background Requirements
The background check process for this position may include:
- Criminal Background Check
- Employment Verification
- Reference Checks
- Motor Vehicles Report (MVR) Check
- Workers' Compensation
- Educational Verification
- Credit Check
- Fingerprinting
- Polygraph
- Neighborhood Check
- Psychological Examination
- Physical
- Drug and Alcohol Screen
Benefits Summary
Full-Time Non-Bargaining Employees
ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.
Years of Service Accrual
0 to 5 full years 8 hours per month
5 to 10 full years 10 hours per month
10 to 15 full years 12 hours per month
15 full years and over 14 hours per month
CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.
SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:
Years of Service Percentage
Less than 2 full years 0%
2 to 5 full years 10%
5 to 10 full years 20%
10 full years or more 30%
Retirement (normal, early or disability) 50%
HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee Dependent(s) for the Medical, Dental, & Vision Plan.
CONTINUOUS SERVICE BENEFIT: As of December 1, each year - Paid during the month of December.
Years of Service Benefit
5 to 10 full years $600 annually
10 to 15 full years $800 annually
15 full years and over $1,000 annually
RETIREMENT PLANS: The two pension/retirement options are listed below:
- An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
- An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
- The two (2) options will be fully explained prior to an irrevocable selection.
HOLIDAYS: 15 per year: 12 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.
FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State
TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City’s Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.
MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.
EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
- Yes
- No
Do you possess a valid State of Florida Class "A" driver's license with no more than six (6) points in the last three (3) years?
- Yes
- No, I do not have a Florida driver's license but can obtain within thirty (30) days of hire
- No, I do not have a Florida driver's license and cannot obtain within thirty (30) days of hire
What is the highest level of education you have completed? NOTE: You must attach proof (diploma or degree or transcripts) of highest education completed with your application. Failure to do so may result in your application being marked as incomplete and removed from consideration.
- Less than High School
- High School Diploma or GED
- Trade or Vocational School
- Associates Degree or 60 credits of college courses
- Bachelors Degree
- Masters Degree
Have you attached proof (diploma or degree or unofficial transcripts) of highest education completed with your application? Failure to do so may result in your application being marked as incomplete and removed from consideration.
- Yes
- No
Describe your computer experience and include types of programs that you are familiar with. (Ex. Microsoft Word, Outlook, Excel, Power Point) NOTE: "See Resume" will not be considered as a valid response. If you have no previous experience, please state "N/A"
06
Please briefly summarize your experience with performing specialized administrative and investigative functions such as reviewing evidence captured by speed detection systems in compliance with applicable laws, statutes, ordinances? If you have no previous experience, please state "N/A" NOTE: "See Resume" will not be considered as a valid response.
07
The City's hiring process for position within the police department will include an extensive background check that is job-related and consistent with business necessity. This can include a drug and alcohol test, medical examination, polygraph, psychological exam, SSN Trace, Criminal search, Sex Offender Registry search, Global Homeland Security Watchlist search, employment verification, neighborhood check, fingerprinting, reference checks, and a Driving History Report. Any discrepancies between the information provided within this application, and the results of the background will be considered untruthful and will be cause for immediate disqualification. Do you understand the requirements and affirm that the answers contained in this application and questionnaire are honest and correct?
- Yes
- No
I acknowledge that if hired for this position, I shall not have any tattoo that is visible to the naked eye while on-duty or while wearing Department uniforms. A tattoo that can be covered by a long-sleeve shirt / uniform shirt is acceptable. Please note, tattoos on the head, neck, face, and hands are prohibited.
- Yes
- No
- Required Question
Salary : $600 - $1,000