PC / Network Technician - PT

General Statement of Job

Performs technical support on the City's information technology equipment, by responding to helpdesk tickets and requests for assistance from users. Work is performed under regular supervision. This position reports to the Operations Manager.

Essential Functions

• Responds to helpdesk requests for computer hardware and printing problems
• Responds to helpdesk requests to install or configure software for computers and laptops
• Performs routine helpdesk functions such as password resets, software upgrades on City computers
• Disseminates documentation as needed to assist users
• Identifies and troubleshoots issues and provides resolution
• Monitors system activities and takes appropriate action to minimize employee down time
• Related duties as assigned

Knowledge, Skills and Abilities

Knowledge of:

• Windows computer operating systems
• Office software, such as Microsoft Office 2010 or Office 365

Skilled in:

• Enterprise level server backup software
• Setting up technical classroom equipment such as projectors and/or wireless controllers
• Written communication - craft accurate and concise written materials, including emails, reports, and documentation.
• Verbal communication - simplify technical principles into language understandable by non-technical audiences.

Ability to:

• Organize data, think logically, assess and troubleshoot issues and make recommendations to resolve them
• Manage multiple tasks, prioritize requests, and meet scheduled deadlines in a self-directed fashion
• Work a flexible work schedule that includes weekdays, weekends and evenings as needed.
• Establish and maintain effective working relationships with City officials, supervisors, associates, applicants, and the general public

Minimum and Preferred Qualifications

• Associate degree from an accredited college or technical degree in Computer Science or closely related field OR
• One (1) year of work experience supporting Windows operating systems AND
• One (1) year of work experience providing end-user support on an enterprise level OR
• One (1) year of work experience inclusive of both supporting Windows operating systems and providing end-user support on an enterprise level
• State of Florida Class “E” driver’s license

PREFERRED QUALIFICATIONS:

• Bachelors degree from an accredited college or university in Computer Science or closely related field
• Three (3) or more years of direct work experience supporting Windows operating systems is preferred
• One or more current certification in:
  • CompTIA A
  • CompTIA Network
  • CompTIA Security

Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor’s degree, and additional two (2) years in lieu of an associate degree.

POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal Background Check
• Employment Verification
• Educational Verification

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.