Recreation Center Supervisor I

• Health Insurance Benefits: Offers a variety of insurance options, with the City contributing up to 100% of the cost for single coverage under most plans
• Generous Paid Time Off: 12 paid holidays vacation, sick, and 3 floating holidays
• Continuous Service Benefit: Paid out annually after 5 years of service
• Work-Life Balance: Flexible work schedule
• Retirement Plans: Two pension/retirement options to choose from

Apply now and join the city that’s building careers and shaping a stronger tomorrow!

Essential Functions

• Supervises participants and patrons utilizing the community center; enforces center policies and procedures and maintains a safe, welcoming, and orderly environment.
• Provides customer service to the public; responds to inquiries, resolves routine complaints, and refers complex issues to appropriate supervisory personnel.
• Issues recreation equipment; maintains accurate inventories and monitors appropriate use, storage, and condition of equipment.
• Plans, coordinates, and assists with special events, programs, activities, and community center initiatives.
• Develops and maintains schedules for center activities, programs, rentals, staffing, and facility use; posts and distributes information regarding center activities.
• Prepares statistical, operational, attendance, revenue, and other reports as required.
• Schedules rooms and facilities and prepares permits for center activities, rentals, programs, and events.
• Registers members of the public for programs, classes, events, and other recreational activities.
• Issues applicable recreation-related permits, including beach, dog park, boat launch, and other permits, as assigned.
• Opens and/or closes the facility as assigned and ensures appropriate security and operational procedures are followed.
• Coordinates with maintenance, custodial, security, information technology, marketing, and other City staff to address facility and operational needs.
• Provides direction, training, and guidance to part-time, seasonal, and temporary employees.
• Assists with employee scheduling, timekeeping, performance monitoring, and enforcement of established policies and procedures.
• Responds appropriately to emergencies, accidents, incidents, and facility concerns and completes required documentation.
• Promotes programs, services, events, and facility activities through approved communication and marketing methods.
• Utilizes recreation management, point-of-sale, registration, scheduling, and other computerized systems to enter, retrieve, and maintain information.
• Attends meetings, training sessions, and professional development activities as required.
• Performs other related duties as assigned.

• Monitor facility readiness before, during, and after programs and events.
• Coordinate room setups, equipment needs, signage, and other event logistics.
• Maintain working knowledge of City policies, procedures, safety requirements, and applicable regulations.

• Assist with monitoring the center's operating budget.
• Monitor program and facility revenue and expenditures.
• Process requisitions, purchase orders, and field purchase orders.
• Receive, safeguard, reconcile, and account for revenue collected at the facility.
• Monitor cash handling procedures and ensure compliance with City cash management policies.
• Assist with revenue projections, budget preparation, and expenditure tracking.
• Review invoices and supporting documentation for accuracy and appropriate account coding.

• Support the operation of specialized recreation facilities, programs, events, or amenities.
• Assist with the coordination of camps, classes, special events, rentals, and other recreational programming.
• Coordinate with contracted instructors, vendors, performers, and program partners.
• Assist with implementation of new programs, services, facility improvements, and operational initiatives.

Knowledge, Skills and Abilities

Knowledge of:

• Recreation programs, services, and facility operations.
• Principles and practices of customer service.
• Facility scheduling, rentals, registration, and permit procedures.
• Cash handling, revenue collection, purchasing, and basic budget administration.
• Safety practices and procedures applicable to recreation facilities.
• Basic supervisory principles and practices.
• Applicable City policies, procedures, rules, and regulations.
• Basic computer applications and recreation management/registration systems.

• Providing effective customer service and resolving routine customer concerns.
• Communicating effectively with the public, employees, vendors, and other City departments.
• Organizing and coordinating programs, activities, events, and facility operations.
• Maintaining accurate records and preparing reports.
• Using computerized registration, scheduling, point-of-sale, and administrative systems.
• Handling cash and maintaining accurate financial records.
• Prioritizing and coordinating multiple tasks in a fast-paced public facility.

• Supervise, train, motivate, and provide direction to part-time employees.
• Exercise sound judgment and make appropriate decisions within established policies and procedures.
• Establish and maintain effective working relationships with employees, supervisors, community members, vendors, and the general public.
• Communicate clearly and professionally, both verbally and in writing.
• Respond calmly and effectively to complaints, emergencies, and unexpected operational situations.
• Maintain accurate records and prepare clear and concise reports.
• Understand and follow City policies, procedures, safety requirements, and applicable laws and regulations.
• Work independently while maintaining effective communication with supervisors.
• Work flexible hours, including evenings, weekends, holidays, and special events as required.
• Operate standard office equipment and applicable recreation management software.
• Safely perform the physical requirements of the position.

Minimum and Preferred Qualifications

• Any combination of education and experience equivalent to graduation from an accredited community college with major course work in recreation administration, parks and recreation, business administration, public administration, or a related field and some experience in supervising or coordinating a recreation program or facility.
• Possession of a valid State of Florida Class “E” driver’s license

• Bachelor's degree from an accredited college or university in recreation administration, parks and recreation, business administration, public administration, or a related field.
• Experience working in a municipal recreation, parks and recreation, community center, or similar public-service environment.
• Experience supervising part-time, seasonal, or temporary employees.
• Experience with recreation registration, facility scheduling, permitting, cash management, purchasing, and budget monitoring.
• Experience using recreation management software and point-of-sale systems.

• May be required to obtain and maintain CPR/AED and First Aid certification depending upon area of assignment.

• Criminal Background Check (VECHS)
• Employment Verification
• Motor Vehicle Report (MVR) Check
• Credit Check
• Drug Screening

The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran-Friendly Employer and Drug-Free Workplace.

The City is committed to a diverse and inclusive workplace and does not discriminate based on race, color, religion, sex, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status protected by law.

Veterans’ Preference: The City proudly supports veterans and provides employment preference to eligible veterans and other individuals as required by Florida law. Applicants eligible for Veterans’ Preference are encouraged to indicate their eligibility and provide the required documentation during the application process.