What are the responsibilities and job description for the Account Clerk III (Customer Service) position at City of Beaumont?

Essential Job Functions: Assists walk in and telephone customers with a variety of questions or problems pertaining to water, sewer, and refuse billing; issues work orders for field services such as turn ons, turn offs, collections, kill service, rereads; sets up payment contracts on delinquent accounts; researches and reconciles billing records; transfers and updates accounts as directed; screens letters of credit for validity; maintains bankruptcy accounts; contacts other employees, City departments and outside agencies to gather information related to the billing and collection of accounts; conducts account research and makes recommendations to Customer Service Manager.

Other Job Functions: Performs other duties as required. Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

This position requires 100% on-site work. Works indoors in a normal office environment. Works eight (8) hour days Monday through Friday normally 8:00 a.m. to 5:00 p.m. Must be able to work overtime occasionally with short notice.

Knowledge: Knowledge of modern office practices, procedures, and equipment; knowledge of IBM ISeries and water billing system; a thorough knowledge of general utility billing practices and procedures.

Skills/Abilities: Ability to operate modern office equipment including typewriter, calculator, computer, mailing machine, copier, fax, two-way radio, and telephone; ability to deal tactfully with customers both in person and on the phone; ability to make routine mathematical calculations; ability to enter computer data with a high degree of accuracy; ability to analyze information and make sound judgements and decisions; ability to maintain self composure and project a professional image while dealing with upset or irate customers.

Physical Requirements: Constantly sees, hears and writes by hand; frequently operates a PC, calculator, answers telephone, operates a printer, fax machine, walks, stands; infrequently operates mailing machine and two-way radio, cleans, climbs, crawls, kneels, squats, stoops, lifts, pushes or pulls objects weighing up to 25 lbs.

Education/Experience: Graduation from high school or equivalent supplemented by some college or business school. May substitute work experience of a clerical, utility, billing, or customer service nature for supplemental education.

This position requires 100% on-site work. Applicant selected for hire will be subject to a background investigation and drug/alcohol screen test.

The City of Beaumont provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The City of Beaumont will provide reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation or other assistance contact a Human Resources representative at (409) 880-3777 or through RELAY Texas at 1-800-735-2989 or mail your request to P.O. Box 3827, Beaumont, Texas 77704.

The City may consider all related education and/or experience in determining the applicant's minimum qualifications and starting salary.

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Account Clerk III (Customer Service)

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