IT Portfolio & Operations Analyst Intern (NCS) - BCIT

THIS IS A NON-CIVIL SERVICE POSITION

Hiring Salary:

$15.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The IT Portfolio & Operations Analyst Intern will support the Department of Housing and Community Development’s technology portfolio management and operations. This role will assist with documenting workflows, analyzing operational data, improving business processes, and supporting governance and policy development efforts across DHCD systems and programs.

The intern will gain hands-on experience in process improvement, data analysis, technology governance, and project coordination while working closely with leadership and technical staff to improve the efficiency, transparency, and effectiveness of departmental operations.

Essential Functions:

• Document existing business workflows, operational procedures, and system interactions across DHCD programs.
• Assist with process improvement initiatives by identifying inefficiencies and proposing improvements to workflows and procedures.
• Support data analysis efforts by compiling, cleaning, and analyzing operational data to identify trends and opportunities for improvement.
• Help develop and maintain process documentation, diagrams, and knowledge resources for internal staff.
• Assist in the development of governance frameworks, standards, and policies related to technology, project management, and data management.
• Support portfolio tracking and reporting.
• Assist with project coordination activities, including meeting notes, action tracking, and progress reporting.
• Contribute to the development of reports, dashboards, and analytical summaries to support decision-making.
• Collaborate with internal stakeholders to understand operational challenges and help develop structured solutions.
  
  

Knowledge, Skills, and Abilities:

• Basic understanding of business process analysis.
• Familiarity with data analysis concepts and basic reporting techniques.
• General understanding of technology systems and information management.
• Strong analytical and problem-solving skills.
• Ability to organize and synthesize complex information.
• Strong written communication skills.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, SharePoint, Visio).
• Ability to create clear diagrams and documentation (process maps, flowcharts, etc.).
• Ability to learn new systems and processes quickly.
• Ability to work independently while managing multiple tasks.
• Ability to communicate clearly with both technical and non-technical stakeholders.
• Ability to analyze problems and think critically about potential solutions.
• Ability to organize information into structured documentation.
  
  

Required Qualifications:

• Currently pursuing a bachelor’s degree in public policy, Business Administration, Information Systems, Data Analytics, Computer Science, or a related field.
• Strong academic interest in organizational operations, data analysis, technology management, or public sector innovation.
• Experience with data analysis tools.
• Strong writing and organizational skills.
• Interest in government operations, technology modernization, or process improvement.
  
  

Eligibility Requirements:

• Currently attend a Maryland high school as a junior/senior
• Currently attend a Maryland higher education institution
• Graduated from a Maryland high school, but currently attend a non-Maryland higher education institution
• Graduated from a Maryland high school, and is currently enrolled or graduated from a career technical training program
  
  

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER