Change Management Intern ((NCS) - BCIT

THIS IS A NON-CIVIL SERVICE POSITION

Hiring Salary:

$15.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Change Management intern will support change management, improving user experience, assisting with internal and public communications, and engaging community members. This role offers meaningful interaction with community members, allowing interns to see firsthand how residents use City services and how thoughtful design and communication can improve their experience.

Essential Functions

• Developing and tracking data that helps us measure adoption of new business processes
• Creating simple step-by-step instructions for using software
• Editing existing job aids to make them more user-friendly
• Preparing communications that go to City employees and residents
• Organizing user testing sessions where participants interact with the redesigned website (observe user behavior, gather feedback, and identify pain points or areas for improvement)
• Obtaining user feedback as community residents use services like Bmore Free Public Wi-Fi
  
  

Minimum Qualifications:

• Currently attend a Maryland high school as a junior/senior
• Currently attend a Maryland higher education institution
• Graduated from a Maryland high school, but currently attend a non-Maryland higher education institution
• Graduated from a Maryland high school, and is currently enrolled or graduated from a career technical training program
  
  

Knowledge, Skills, and Abilities:

• Experience creating online videos or animations to describe a process
• Strong organizational skills
• Learning styles: how to appeal to diverse audiences
  
  

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER