What are the responsibilities and job description for the Utility Clerk - Finance position at City of Appleton Wisconsin?
JOB REQUIREMENTS: Nature of Work This is a challenging and responsible
clerical and accounting position, which involves complex work methods/
problems and investigation of customer billing complaints. Work involves
performing a variety of accounting and clerical functions, which
requires the exercise of independent judgment in the interpretation of
policies and regulations. Work is performed under moderate supervision
of the Enterprise Fund Accounting Manager and is reviewed in a general
manner on the basis of results obtained and for adherence to established
Policies And Procedures. Job Functions ESSENTIAL JOB FUNCTIONS
Enters/downloads meter readings and generates accurate City Service
Invoices. Maintains water, wastewater sewer and stormwater billing
rates. Sets up new customer accounts. Generates reminder notices for
past due accounts. Reviews Stormwater Utility Service Applications and
maintains accountability for all pre-numbered forms. Computes and
changes stormwater Equivalent Runoff Units,(ERU\'s). Verifies accuracy
of customer\'s account. Checks, verifies, adjusts and/or corrects
customer accounts due to leaks, stalls, incorrect readings, bankruptcy
filings and payment processing concerns. Coordinates turn-off process
for past due accounts. This includes preparing payment plan
documentation and calling customers to inform them of water
disconnection. Coordinates and prepares annual special assessment tax
roll file of past due accounts. Generates work orders for stalls, high
readings or discrepancies in any meter readings. Updates customer
comment file for all changes and account adjustments. Answer inquiries
and complaints pertaining to bills and water usage concerns. Works on
special projects involving the investigation of discrepancies involving
cash receipting and City Service Invoices Communicates with Town of
Grand Chute, Town of Menasha, Village of Sherwood and Waverly Sanitary
District to insure compliance with Inter-Municipal Agreements. Monitors
all new accounts to ascertain eligibility credits for residential summer
service. Maintains regular punctual and predictable attendance, works
overtime and extra hours as required. OTHER JOB FUNCTIONS Provides
customer service, processes customer receipts. Provides telephone and
customer service back up for others during lunch and break time and
other peak Finance Department service times. Reconciles drawer receipts
to the cash receipting reports. Print and prepares bulk mailings to meet
U.S. Post Office requirements for billings and reminder notices. Type
letters, reports, and other correspondence. Assist other clerical staff
as necessary. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: This
position requires thorough experience in responsible accounting, billing
services, and customer service work; graduation from high school, three
to five years of additional training, or a combination of applicable
experience and training. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: https://www.governmentjobs.com/careers/appletonwi
clerical and accounting position, which involves complex work methods/
problems and investigation of customer billing complaints. Work involves
performing a variety of accounting and clerical functions, which
requires the exercise of independent judgment in the interpretation of
policies and regulations. Work is performed under moderate supervision
of the Enterprise Fund Accounting Manager and is reviewed in a general
manner on the basis of results obtained and for adherence to established
Policies And Procedures. Job Functions ESSENTIAL JOB FUNCTIONS
Enters/downloads meter readings and generates accurate City Service
Invoices. Maintains water, wastewater sewer and stormwater billing
rates. Sets up new customer accounts. Generates reminder notices for
past due accounts. Reviews Stormwater Utility Service Applications and
maintains accountability for all pre-numbered forms. Computes and
changes stormwater Equivalent Runoff Units,(ERU\'s). Verifies accuracy
of customer\'s account. Checks, verifies, adjusts and/or corrects
customer accounts due to leaks, stalls, incorrect readings, bankruptcy
filings and payment processing concerns. Coordinates turn-off process
for past due accounts. This includes preparing payment plan
documentation and calling customers to inform them of water
disconnection. Coordinates and prepares annual special assessment tax
roll file of past due accounts. Generates work orders for stalls, high
readings or discrepancies in any meter readings. Updates customer
comment file for all changes and account adjustments. Answer inquiries
and complaints pertaining to bills and water usage concerns. Works on
special projects involving the investigation of discrepancies involving
cash receipting and City Service Invoices Communicates with Town of
Grand Chute, Town of Menasha, Village of Sherwood and Waverly Sanitary
District to insure compliance with Inter-Municipal Agreements. Monitors
all new accounts to ascertain eligibility credits for residential summer
service. Maintains regular punctual and predictable attendance, works
overtime and extra hours as required. OTHER JOB FUNCTIONS Provides
customer service, processes customer receipts. Provides telephone and
customer service back up for others during lunch and break time and
other peak Finance Department service times. Reconciles drawer receipts
to the cash receipting reports. Print and prepares bulk mailings to meet
U.S. Post Office requirements for billings and reminder notices. Type
letters, reports, and other correspondence. Assist other clerical staff
as necessary. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: This
position requires thorough experience in responsible accounting, billing
services, and customer service work; graduation from high school, three
to five years of additional training, or a combination of applicable
experience and training. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: https://www.governmentjobs.com/careers/appletonwi