Human Services Manager

Under the supervision of the Assistant City Manager, the Human Services Manager will serve as the primary staff, representing the City of Ames, on the Analysis on Social Services Evaluation Team (ASSET). The Human Services Manager will also convene and lead community discussions around human services as needed.

This position is an ongoing, part-time, less than 20 hours per week position that is not benefit or paid leave eligible.

In order to be considered for this position, all applicants must submit their online application by the deadline listed on this posting. Your application includes complete responses to the supplemental questions. Please keep in mind that submission of a resume in lieu of work history on your application or answering the supplemental questions is not sufficient. 

• Serve as the City’s staff member on the Analysis on Social Services Evaluation Team, ensuring collaboration with other ASSET Funders to accomplish the goals of ASSET.
• Attend and represent the City of Ames at ASSET Board meetings, ASSET Administrative meetings, and any other related meetings pertaining to human services. Meetings may be held during the day, evening hours, and weekends.
• Manage documentation, correspondence, notification, and planning activities around human services as directed by the Assistant City Manager;
• Represents the Assistant City Manager in interactions with elected and appointed state and local government officials, business owners and managers, neighborhood groups, employees, and other citizens and customers.
• Responds to written and verbal citizen complaints, inquiries, and requests for service.
• As assigned, arrange and coordinate internal and public meetings around human services, providing administrative support as needed.
• Maintain contact and relationships with local agencies provide direct human services.

• The Human Services Manager must have flexible hours of availability to meet the needs of the public which includes short, long and/or irregular hours.

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respect and dignity for one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment. 

Required Education and Experience: 
Must possess a Bachelor's degree in public administration, public policy, public affairs, political science or a related field.

Master's Degree in one of these fields preferred. 

At least two years of experience in a city government is required. This experience must consist of analysis, administration, or project management.
 
Preferred Experience:
 Familiarity with the Analysis on Social Services Evaluation Team
 Experience convening local service providers around human services efforts.

Knowledge, Skills, and Abilities: Knowledge of modern office practices and procedures including the utilization of automated technology to enhance office efficiency and effectiveness; considerable knowledge of departmental policies and administrative requirements as they affect clerical operations and responsibilities.
 
Skill in written and oral communication.  Skill with word processing and other office software; skill in operating a computer terminal and other standard office equipment.
 
Ability to exercise sound, independent judgment in applying policies and procedures to routine situations; ability to establish and to maintain effective working relationships with co-workers at all levels, customers and the general public.   Ability to take the initiative to resolve challenging issues and leverage resources as needed.

Physical & Environmental Characteristics:

Required Physical Activities: Sitting, standing, walking, reaching, pushing, pulling, grasping, lifting, talking, hearing, repetitive motions.
 
Physical Characteristics of Work: Work is primarily sedentary and requires sitting and/or using various computer equipment 50% of the time; and standing and/or walking 20% of the time. Routinely requires the exertion of up to 10 pounds of force, and infrequently requires the exertion of 10-25 pounds of force to lift or otherwise move objects.
 
Vision Requirements: The minimum for those whose work is involved primarily with extensive reading, and preparing and analyzing text and/or data, and the use of a computer terminal.
 
Environmental Conditions: The employee ordinarily works in an office environment and is not substantially exposed to adverse environmental conditions.

Selection Process:
The selection process consists of an evaluation of education and experience, interview, and completion of a criminal background check, which includes a sex offender registry check. All candidates will be notified by email of their application status. 

Preference may be given to applicants possessing qualifications above the minimum.

Salary : $31 - $40