Recreation Services Manager

Under administrative direction of the Director of Recreation and Parks, directs, manages, supervises, and oversees all the programs, staff, and resources of the Recreation Division within the City’s Recreation and Parks Department. Work involves planning and developing comprehensive recreation programs involving multiple programming areas; and managing the day-to-day operations of division programs and services through subordinate coordinators, supervisors, and staff.

**This is an exempt position.**Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification.   The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.

• Performs strategic planning for all City recreation programs and services; assists in the development of the Master Plan: interprets Master Plan for the Recreation Division; researches and identifies the community’s leisure interests and needs. Develops and submits the Recreation Division’s goals and objectives; evaluates trends, target population groups, existing and proposed programs, and other recreation program factors. Research new program ideas; reviews proposals submitted by staff; identifies needed resources; and develops a comprehensive and diverse recreation program plan, which involves a wide range of specialized programs for all segments, groups, ages, and interests within the community.
• Assists in planning, coordinating, and implementing all recreational programs and services; develops policies and procedures governing division operational activities including number of participants per facilities. Program scheduling and registration; prioritizes facility usage based upon program demand; establishes policies which ensure availability and optimum utilization of recreation facilities; establishes work plans and schedules; allocates division resources and assigns work to subordinates, coordinators, supervisors, and staff.
• Coordinates facilities with staff to make available rental opportunities for public individuals, organizations, and both public and private schools.
• Oversees the execution of planned programs and activities; ensures adherence to established policies and procedures; provides direction to subordinates engaged in the daily program operations; and meets with coordinators to review progress, address program needs, develop program schedules, and resolve issues and problems.

• Manages the special event team that plans, directs, and, coordinates, and stages special events, festivals, concerts, and related activities and serves as a liaison to events produced by the City.

• Ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies, and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.

• Coordinates services, materials and supports systems needed from other agencies and City departments.

• Consults with Director of Recreation and Parks and Senior Operations Manager, City management, commissioners, and other staff, to review department operations/activities, review/resolve problems, receive advice/direction, and provide recommendations.
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completed employee performance evaluations.
• Evaluates recreation programs and services; monitors their contribution toward division goals and objectives; monitors program participation levels; evaluates safety and liability procedures within each program and recreation facility; promotes risk management and safety; implements operational and procedural changes to improve programs; and recommends strategic changes to the management.
• Keeps management informed of significant issues, resources needs, and problems within the Recreation Division.
• Develops and administers division budgets; projects program revenues and costs and monitors actual figures against projections; manages budgets, expenditures, and revenues; coordinates all program revenue and expenditure processes.
• Receives and/or prepares a variety of administrative forms pertaining to division operations including requisitions, payroll documents, purchase orders, contracts, invoices, and budget revisions; and reviews, approves and/or submits documents for processing.
• Prepares operational and statistical reports, including the annual division reports; creates and submits monthly reports to the Recreation Commission; and manages the establishment and maintenance of division files and records.
• Oversees inventory of equipment and supplies; ensures availability of adequate materials to conduct work activities.  Manages assigned equipment, facilities, materials, supplies, and other fixed assets.
• Performs public relations and communications work for the division; coordinate the layout for the quarterly program brochure; works to promote the community’s awareness of, support for, and participation in division programs and services.  Provides customer service and assistance to patrons, parents, participants, and the public; resolve sensitive issues and problems; establishes effective working relationships with local independent contractor, volunteers, community leaders, professional organizations, local businesses, and other community organizations; and communicates and cooperates with other City departments and agencies.
• Serves as a member of varying task forces, committees, and management and planning teams; and attends Recreation Commission meetings and organizational meetings.

• Meets with community leaders, civic organizations, and citizens to stimulate interest in community activities.

• Recruits volunteers through community involvement; and completes related documentation. Recruits volunteers to staff planning committees and events and supervises volunteers at special events.
• Communicates with Director of Recreation and Parks, Board/committee members, employees, volunteers, other departments, patrons, government agencies, community organizations, the public, consultants, vendors, service providers, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
• Performs related duties as required or assigned. 

Knowledge, Skills & Abilities required
Knowledge of:

• Operational characteristics, services, and activities of a recreation and leisure services program.
• Recreational, social and leisure needs of youth, teen, and adult populations of the community.
• Human services including health, education, and social services for youth through senior populations.
• Planning, administration, organizational, scheduling, coordination, and promotional activities related to the staging of events, concerts, festivals, and related activities.
• Procedures for planning, implementing, and maintaining a variety of recreation and leisure time activities and programs through community participation.
• Principles and practices of program development and administration.
• Current trends in recreational/educational/developmental programs.
• Marketing principles and practices.
• Standard program evaluation
• Techniques used in public relations and customer services practices.
• Methods and techniques utilized in advertising and public information.
• Principles and practices of fiscal, statistical, and administrative research and report preparation.
• Pertinent federal, state, and local laws, codes, and regulations including public contract law.
• City regulations and policies regarding risk management and safe work and recreational practices.
• Principles of business letter writing.
• Occupational hazards and standard safety precautions.
• Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheet applications, and databases.
• Principles and practices of municipal budget preparation and administration.
• Principles of supervision, training, and performance evaluation.
• English usage, spelling, grammar, and punctuation.

Ability to:

• Oversee and participate in the management of a comprehensive recreation and leisure services program.
• Design, develop, and implement recreation and leisure programs suited to the needs of the community.

• Coordinate the planning, scheduling, implementation, promoting and staging of events, concerts, and festivals.
• Assess community needs for event activities.

• Supervise, direct, and coordinate the work of subordinate staff and contractors.
• Select, supervise, train, and evaluate staff.
• Participate in the development and administration of program goals, objectives, and procedures.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Prepare and administer program budgets.
• Elicit community and organizational support for programs.
• Identify and administer grants for a particular program area.
• Prioritize multiple, complex projects and programs within specific time frames.
• Compile data, maintain records and files, and participate in the preparation of clear and concise reports.
• Oversee and participate in the provision of a high level of customer service to internal and external customers.
• Work cooperatively with other departments, City officials, and outside agencies.
• Respond to requests and inquiries from the public; tactfully and courteously represent the Recreation & Parks Department during public contacts.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.

• Bachelor’s degree from an accredited college or university with major course work in recreation, public administration, business administration or a related field.
• Six years of progressively responsible experience in recreation program administration including two years in a supervisory capacity.
• Must be willing to work varying hours, including evenings, weekends and/or holidays assigned.
• Possession of a valid Georgia Class C driver’s license.

Physical Demands & Work Environment

Physical: Primary functions require sufficient physical ability and mobility to work in an office and/or recreational facility and operate office equipment.  Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils.  Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards.  Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.

Hearing: Hear in the normal audio range with or without correction.

This job description does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change.

The City of Alpharetta is an Equal Employment Opportunity (EEO) employer.  All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).

In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City’s employees and to the security of the City’s equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.

Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Salary : $73,950 - $118,320