What are the responsibilities and job description for the Lead Member Services Representative position at City of Allen?
HIRING RATE: $16.22 Hourly
FULL SALARY RANGE: $16.22 - $19.87 Hourly
THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!"
- People First – Giving priority to others
- Respect – Treating others with courtesy and dignity
- Integrity – Serving with honesty, trust, and hard work
- Deliver – Following through on commitments while exceeding expectations
- Excel – Creating an innovative and improving work environment
The Position:
The purpose of this position is to facilitate the provision of recreational activities for City citizens. This is accomplished by providing numerous forms of customer service at a recreation facility. Other duties may include registering citizens for classes, camps and activities, processing POS transactions, registering citizens for membership, opening and closing duties, maintaining the facility, providing various administrative services and interfacing with other City employees and citizens. This position may provide direction to other employees.
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.
- Registers citizens for membership, classes, camps and activities by operating ACTIVE software, entering data, ensuring necessary paperwork is completed, filing records and providing members with pertinent information regarding the facility and registration.
- Processes Point-Of-Service transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
- Facilitates and leads the opening and closing of facilities, organizing front desk area and concession, monitoring playroom and gym areas, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
- Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
- Provides various administrative services by ensuring safety in front lobby, maintaining adequate levels of supplies, and assisting with concessions.
- Assists with training, assignment, and review of daily tasks of staff and inventory management.
- May serve as Manager on Duty by opening/closing the facility, ensuring protocols are followed for building security, financial controls, and patron/staff safety.
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:
- High School diploma or equivalent plus one (1) year of customer service or relevant experience.
- First Aid/CPR Certification (adult and children), or ability to obtain within sixty (60) days of employment.
- Babysitting Certification, or ability to obtain within thirty (30) days from hire.
- Food Handlers Certification or ability to obtain within thirty (30) days of employment.
- All certifications are provided by the City of Allen
Knowledge of:
- City rules, regulations, policies, and procedures.
- Principles of record keeping and records management.
- Modern office practices, procedures, and equipment.
Skill in:
- Assessing and prioritizing multiple tasks, projects and demands.
- Providing outstanding customer service and conflict resolution.
- Operating a personal computer utilizing a variety of business software.
- Reading and understanding City, State and Federal rules and regulations.
- Establishing and maintaining working relationships with the public, vendors, and City employees.
- Effectively communicating in both oral and written format.
Physical Demands / Work Environment:
This list is intended to describe the general nature and level of work being performed; it does not address the potential for accommodation.
- Standard office environment with occasional outdoor.
- Ability to work a shift schedule including evenings and weekends.
- Ability to lift 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
- Ability to sit or stand for long periods.
- Ability to bend, climb, walk, and crouch.
- Ability to operate athletic, Audio/Visual, and concession equipment.
- Ability to use hand tools.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.