What are the responsibilities and job description for the Manager - Recreation Center position at City of Abilene?
GENERAL DESCRIPTION
Under general supervision of the Division Manager - Recreation, to oversee the daily operations and overall coordination of the recreation center. Ensures the facility is clean, safe, and well maintained while providing a welcoming environment for the community. Manages opening and closing procedures. Coordinates programming, scheduling, facility maintenance, and reporting activities. Utilizes various software platforms to support center operations, including systems related to accounting, payroll, staff timekeeping, training, and recreation management.
SUPERVISION EXERCISED
This position exercises supervision over full-time and part-time staff.
IMPORTANT AND ESSENTIAL DUTIES
Oversee daily operations of the recreation center to ensure a clean, safe, and welcoming environment for patrons and staff. Provide responsive and professional customer service by addressing inquiries, concerns, and complaints in a timely manner.
Plan, organize, and manage a diverse schedule of recreational programs and events, including sports leagues, fitness classes, and community activities. Evaluate program effectiveness, monitor participation and satisfaction levels, and implement improvements as needed. Develop partnerships with community organizations to expand programming and engagement opportunities.
Recruit, train, supervise, and evaluate full-time and part-time staff. Promote professional development, conduct performance evaluations, and communicate departmental policies and procedures to ensure effective operations. Develop and manage staff schedules to ensure adequate coverage for programs and facility operations.
Collaborate with other City departments, divisions, and community partners to coordinate programs, share resources, and support community initiatives.
Prepare a variety of reports and other documents such as operating costs, league revenues, leagues expenses, schedules, practices, activity and statistical reports, promotional materials and other forms of documentation.
Maintain contact with neighborhood groups, schools, businesses, law enforcement agencies, volunteers and other community groups and provide necessary coordination of services.
Monitor and ensure compliance with facility policies, procedures, and safety standards. Conduct regular inspections of facilities, grounds, and equipment, and coordinate necessary maintenance and repairs.
Communicate effectively with supervisors, staff, participants, officials, and community members on issues related to the Recreation Division. Solicit and evaluate feedback to improve program quality and participant satisfaction.
Coordinate with the Multimedia team to develop and implement marketing and outreach strategies that promote programs, events, and community engagement through social media, newsletters, flyers, and community outreach.
Assist in developing and managing the annual budget, monitor revenues and expenditures, and oversee purchasing of supplies, equipment, and contracted services.
Maintain and update emergency action plans and ensure staff certifications remain current.
OTHER JOB-RELATED DUTIES
Perform other job-related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Principles and practices of recreation program planning, development, evaluation, and objectives, including organizing and leading groups of diverse participants of varying ages and abilities.
Supervisory methods, including recruitment, training, coaching, performance evaluation, and team development.
Facility operations, including scheduling, rentals, maintenance, safety protocols, and emergency procedures.
Customer service techniques, including conflict resolution and building positive relationships with patrons, staff, and community partners.
Budget development, financial management, revenue tracking, purchasing, and reporting.
Marketing and outreach strategies to promote programs, events, memberships, and community engagement.
First aid practices, general safety protocols, and policies for emergency response, including safety drills and incident reporting.
Proficient use of recreation management software and Microsoft Office Suite; ability to learn and apply new software and digital tools quickly.
Skill to:
Train, lead, motivate, and evaluate full-time and part-time staff, promoting professional development and effective team performance.
Schedule staff, delegate tasks, and ensure adequate coverage for programs and facility operations.
Apply strong decision-making and problem-solving skills, including analyzing situations and making sound decisions under pressure.
Plan, organize, and oversee recreation programs, special events, and facility operations.
Coordinate facility usage, rentals, and community events effectively.
Maintain equipment and monitor facility maintenance needs.
Communicate clearly and professionally, both verbally and in writing, with staff, management, participants, and community partners.
Handle complaints and resolve conflicts in a calm, positive, and professional manner.
Maintain accurate records, reports, attendance, usage, and financial documentation; prepare reports and presentations.
Monitor program budgets, revenues, and expenditures; oversee purchasing of supplies, equipment, and contracted services.
Manage time effectively, prioritize tasks, and handle multiple responsibilities and projects to meet deadlines.
Ensure patron and staff safety, monitor compliance with facility policies, procedures, and safety standards.
Ability to:
Plan, organize, and oversee recreation programs, activities, and facility operations.
Supervise, train, coach, and evaluate staff; ensure professional development and effective team performance.
Communicate clearly and professionally, both verbally and in writing, with all stakeholders.
Handle conflicts and complaints professionally, calmly, and positively.
Analyze situations and make sound decisions, including under pressure.
Prioritize tasks, manage multiple responsibilities, and meet deadlines efficiently.
Work independently and manage multiple projects effectively.
Ensure compliance with safety standards, facility policies, and local regulations.
Conduct safety drills and training; maintain incident and accident reports.
Assess community needs and recommend program and facility improvements.
Analyze participation, usage, and other data to inform program and facility planning.
Prepare reports and communicate outcomes to senior management.
Attend staff and community meetings.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
Two (2) years of experience in recreation/athletic programming is required.
One (1) year of supervisory experience is required.
Education/Training:
A bachelor's degree with major coursework in recreation administration, physical education, leisure activity, or a related field is preferred.
License or Certificate:
A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.
Special Requirements:
Essential duties require the following physical skills and work environment:
Ability to work flexible hours including mornings, nights, and weekends.
Work environment includes the possibility of working outdoors in extreme heat and cold.
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes:
The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (< 10% of the time)
Code / Task
_M_ Standing
_M_ Sitting
_M_ Walking
_I__ Lifting
_I__ Carrying
_I__ Pushing/Pulling
_I__ Overhead Work
_M_ Fine Dexterity
_I__ Kneeling
_I__ Crouching
_I__ Crawling
_I__ Bending
_I__ Twisting
_I__ Climbing
_M_ Balancing
_E_ Vision
_E_ Hearing
_E_ Talking
___ Other: _____________________
Under general supervision of the Division Manager - Recreation, to oversee the daily operations and overall coordination of the recreation center. Ensures the facility is clean, safe, and well maintained while providing a welcoming environment for the community. Manages opening and closing procedures. Coordinates programming, scheduling, facility maintenance, and reporting activities. Utilizes various software platforms to support center operations, including systems related to accounting, payroll, staff timekeeping, training, and recreation management.
SUPERVISION EXERCISED
This position exercises supervision over full-time and part-time staff.
IMPORTANT AND ESSENTIAL DUTIES
Oversee daily operations of the recreation center to ensure a clean, safe, and welcoming environment for patrons and staff. Provide responsive and professional customer service by addressing inquiries, concerns, and complaints in a timely manner.
Plan, organize, and manage a diverse schedule of recreational programs and events, including sports leagues, fitness classes, and community activities. Evaluate program effectiveness, monitor participation and satisfaction levels, and implement improvements as needed. Develop partnerships with community organizations to expand programming and engagement opportunities.
Recruit, train, supervise, and evaluate full-time and part-time staff. Promote professional development, conduct performance evaluations, and communicate departmental policies and procedures to ensure effective operations. Develop and manage staff schedules to ensure adequate coverage for programs and facility operations.
Collaborate with other City departments, divisions, and community partners to coordinate programs, share resources, and support community initiatives.
Prepare a variety of reports and other documents such as operating costs, league revenues, leagues expenses, schedules, practices, activity and statistical reports, promotional materials and other forms of documentation.
Maintain contact with neighborhood groups, schools, businesses, law enforcement agencies, volunteers and other community groups and provide necessary coordination of services.
Monitor and ensure compliance with facility policies, procedures, and safety standards. Conduct regular inspections of facilities, grounds, and equipment, and coordinate necessary maintenance and repairs.
Communicate effectively with supervisors, staff, participants, officials, and community members on issues related to the Recreation Division. Solicit and evaluate feedback to improve program quality and participant satisfaction.
Coordinate with the Multimedia team to develop and implement marketing and outreach strategies that promote programs, events, and community engagement through social media, newsletters, flyers, and community outreach.
Assist in developing and managing the annual budget, monitor revenues and expenditures, and oversee purchasing of supplies, equipment, and contracted services.
Maintain and update emergency action plans and ensure staff certifications remain current.
OTHER JOB-RELATED DUTIES
Perform other job-related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Principles and practices of recreation program planning, development, evaluation, and objectives, including organizing and leading groups of diverse participants of varying ages and abilities.
Supervisory methods, including recruitment, training, coaching, performance evaluation, and team development.
Facility operations, including scheduling, rentals, maintenance, safety protocols, and emergency procedures.
Customer service techniques, including conflict resolution and building positive relationships with patrons, staff, and community partners.
Budget development, financial management, revenue tracking, purchasing, and reporting.
Marketing and outreach strategies to promote programs, events, memberships, and community engagement.
First aid practices, general safety protocols, and policies for emergency response, including safety drills and incident reporting.
Proficient use of recreation management software and Microsoft Office Suite; ability to learn and apply new software and digital tools quickly.
Skill to:
Train, lead, motivate, and evaluate full-time and part-time staff, promoting professional development and effective team performance.
Schedule staff, delegate tasks, and ensure adequate coverage for programs and facility operations.
Apply strong decision-making and problem-solving skills, including analyzing situations and making sound decisions under pressure.
Plan, organize, and oversee recreation programs, special events, and facility operations.
Coordinate facility usage, rentals, and community events effectively.
Maintain equipment and monitor facility maintenance needs.
Communicate clearly and professionally, both verbally and in writing, with staff, management, participants, and community partners.
Handle complaints and resolve conflicts in a calm, positive, and professional manner.
Maintain accurate records, reports, attendance, usage, and financial documentation; prepare reports and presentations.
Monitor program budgets, revenues, and expenditures; oversee purchasing of supplies, equipment, and contracted services.
Manage time effectively, prioritize tasks, and handle multiple responsibilities and projects to meet deadlines.
Ensure patron and staff safety, monitor compliance with facility policies, procedures, and safety standards.
Ability to:
Plan, organize, and oversee recreation programs, activities, and facility operations.
Supervise, train, coach, and evaluate staff; ensure professional development and effective team performance.
Communicate clearly and professionally, both verbally and in writing, with all stakeholders.
Handle conflicts and complaints professionally, calmly, and positively.
Analyze situations and make sound decisions, including under pressure.
Prioritize tasks, manage multiple responsibilities, and meet deadlines efficiently.
Work independently and manage multiple projects effectively.
Ensure compliance with safety standards, facility policies, and local regulations.
Conduct safety drills and training; maintain incident and accident reports.
Assess community needs and recommend program and facility improvements.
Analyze participation, usage, and other data to inform program and facility planning.
Prepare reports and communicate outcomes to senior management.
Attend staff and community meetings.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Lead, manage, and perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience:
Two (2) years of experience in recreation/athletic programming is required.
One (1) year of supervisory experience is required.
Education/Training:
A bachelor's degree with major coursework in recreation administration, physical education, leisure activity, or a related field is preferred.
License or Certificate:
A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.
Special Requirements:
Essential duties require the following physical skills and work environment:
Ability to work flexible hours including mornings, nights, and weekends.
Work environment includes the possibility of working outdoors in extreme heat and cold.
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes:
The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (< 10% of the time)
Code / Task
_M_ Standing
_M_ Sitting
_M_ Walking
_I__ Lifting
_I__ Carrying
_I__ Pushing/Pulling
_I__ Overhead Work
_M_ Fine Dexterity
_I__ Kneeling
_I__ Crouching
_I__ Crawling
_I__ Bending
_I__ Twisting
_I__ Climbing
_M_ Balancing
_E_ Vision
_E_ Hearing
_E_ Talking
___ Other: _____________________