What are the responsibilities and job description for the Customer Service Representative - Recreation - PT - Recreation Center position at Abilene Zoological Gardens?
General Description
Under general supervision this position is responsible for providing excellent customer service to members, guests, and program participants. This position serves as the first point of contact at the recreation center, handling check-ins, registrations, facility inquiries, and general support to ensure successful daily operations.
SUPERVISION EXERCISED
This position exercises no supervision.
Important And Essential Duties
Perform set-up, tear-down, and clean up for programs and rentals. Including the set up and tear down of tables and chairs, other equipment as needed for programs in the recreation center.
Understand event details and timelines.
Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.
Greet and direct rental contacts.
Provide customer service support for e-gaming activities, including assisting participants with equipment setup, logins, and basic troubleshooting.
Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
Handle customer situations when needed to ensure guest satisfaction with rentals.
Operate a City vehicle or personal vehicle to visit other work locations, attend meetings, and events.
Other Job Related Duties
Performs other job related duties and responsibilities as assigned.
Knowledge Of
KNOWLEDGE, SKILLS, AND ABILITIES
Basic customer service principles and practices.
E-gaming platforms, consoles, PCs, and common gaming equipment.
Recreation center rules, policies, and procedures.
Workplace safety practices and emergency procedures.
Skill To
Manage time effectively.
Provide excellent customer service and communicate clearly.
Interact with guests in a professional and courteous way.
Ability To
Work independently.
Demonstrate a positive attitude and initiative.
Organize and plan work activities to meet deadlines.
Accommodate changing work priorities.
Communicate concisely both orally and in writing to both public and staff.
Follow and enforce the recreation center rules, policies, and procedures.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Experience And Training Guidelines
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience
This is an entry level position, but preference may be given to individuals with previous customer service experience.
Education/Training
A high school diploma, GED, or in the process of obtaining either is required.
License Or Certificate
A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.
Special Requirements
Must be able to work a flexible work schedule that may include nights, holidays, and weekends.
Must be able to work in outdoor conditions and in extreme heat and cold.
Essential duties require the following physical skills and work environment:
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes For How Often
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (<10% of the time)
Code / Task
_E_ Standing
_I_ Sitting
_E_ Walking
_M_ Lifting
_M_ Carrying
_M Pushing/Pulling
_M_ Overhead Work
_M_ Fine Dexterity
_M_ Kneeling
_M_ Crouching
_I__ Crawling
_M_ Bending
_M_ Twisting
_M_ Climbing
_M_ Balancing
_E_ Vision
_E_ Hearing
_M_ Talking
___ Other: _____________________
Under general supervision this position is responsible for providing excellent customer service to members, guests, and program participants. This position serves as the first point of contact at the recreation center, handling check-ins, registrations, facility inquiries, and general support to ensure successful daily operations.
SUPERVISION EXERCISED
This position exercises no supervision.
Important And Essential Duties
Perform set-up, tear-down, and clean up for programs and rentals. Including the set up and tear down of tables and chairs, other equipment as needed for programs in the recreation center.
Understand event details and timelines.
Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.
Greet and direct rental contacts.
Provide customer service support for e-gaming activities, including assisting participants with equipment setup, logins, and basic troubleshooting.
Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.
Handle customer situations when needed to ensure guest satisfaction with rentals.
Operate a City vehicle or personal vehicle to visit other work locations, attend meetings, and events.
Other Job Related Duties
Performs other job related duties and responsibilities as assigned.
Knowledge Of
KNOWLEDGE, SKILLS, AND ABILITIES
Basic customer service principles and practices.
E-gaming platforms, consoles, PCs, and common gaming equipment.
Recreation center rules, policies, and procedures.
Workplace safety practices and emergency procedures.
Skill To
Manage time effectively.
Provide excellent customer service and communicate clearly.
Interact with guests in a professional and courteous way.
Ability To
Work independently.
Demonstrate a positive attitude and initiative.
Organize and plan work activities to meet deadlines.
Accommodate changing work priorities.
Communicate concisely both orally and in writing to both public and staff.
Follow and enforce the recreation center rules, policies, and procedures.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Experience And Training Guidelines
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Experience
This is an entry level position, but preference may be given to individuals with previous customer service experience.
Education/Training
A high school diploma, GED, or in the process of obtaining either is required.
License Or Certificate
A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.
Special Requirements
Must be able to work a flexible work schedule that may include nights, holidays, and weekends.
Must be able to work in outdoor conditions and in extreme heat and cold.
Essential duties require the following physical skills and work environment:
With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:
___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes For How Often
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (<10% of the time)
Code / Task
_E_ Standing
_I_ Sitting
_E_ Walking
_M_ Lifting
_M_ Carrying
_M Pushing/Pulling
_M_ Overhead Work
_M_ Fine Dexterity
_M_ Kneeling
_M_ Crouching
_I__ Crawling
_M_ Bending
_M_ Twisting
_M_ Climbing
_M_ Balancing
_E_ Vision
_E_ Hearing
_M_ Talking
___ Other: _____________________