Trade & Working Capital Operations Manager

Trade & Working Capital Operations Manager is responsible for managing CNB's Letters of Credit and related Trade Operations activities, including Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, and oversight of operational servicing support for Trade Payables, Receivables Finance, and related Working Capital Finance programs as implemented. The role also provides managerial oversight of the ongoing monitoring of residential portfolio servicing activities performed by external vendor(s), helping ensure vendor adherence to applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements. The role provides managerial oversight, operational governance, technical expertise, quality control, staff development, and cross-functional coordination to ensure transactions and servicing activities are processed, monitored, documented, and escalated accurately, efficiently, and in accordance with applicable rules, policies, approvals, and control expectations.

What You'll Do:

Manage and oversee the day-to-day operations of the Core Trade & Working Capital function, including standby and commercial Letters of Credit, Trade Loans, and Trade Payables & Receivables: issuance, amendment, document examination, discrepancy handling, claims/draws, payments, expiries, cancellations, disbursements and advances, booking, reporting, and related servicing activities.
• Provide technical guidance and review for complex Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, Direct-Pay Letters of Credit, syndicated LCs, counter/counter-counter standby LCs, and other approved trade instruments.
• Ensure required credit, regulatory, legal, compliance, and operational approvals are obtained before issuance, amendment, payment, release, or other material activity.
• Review and approve complex transaction activity, including document examination, discrepancy decisions, wire/payment requests, amendments, renewals, draws, cancellations, and operational exceptions within delegated authority.
• Serve as primary operational liaison with Relationship Managers, Credit, Legal, Compliance, Treasury, Finance, Technology, Audit, external counsel, beneficiaries, clients, and vendors for Letters of Credit and related trade operations matters.
• Manage ongoing operational efficiency, digitization and automation projects with focus on reducing unit transaction cost. Propose tools, training of staff and other activities to ensure alignment with Product growth strategies and expenses budget, and further develop talent.
• Oversee operational controls, procedures, quality review, exception management, escalation routines, audit readiness, regulatory examination support, and remediation efforts for Trade Operations activities.
• Manage day-to-day relationship with vendors and monitor adherence to quality standards, service time, bank-required controls and regulations. Provide Operations and Product leadership with quarterly updates on vendor performance and escalate issues as deemed necessary.
• Manage and supervise the ongoing monitoring of residential portfolio servicing activities performed by external vendor(s), including review of vendor reporting, servicing performance, service levels, exception trends, remediation items, and issue escalation.
• Help ensure vendor compliance with applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements related to the residential portfolio, coordinating with Compliance, Risk, Legal, Vendor Management, business partners, and servicing vendor contacts as needed.
• Coordinate residential portfolio servicing oversight routines, including tracking of vendor issues, action plans, management reporting, documentation of follow-up items, and support for audit, compliance, regulatory, or internal review requests.
• Manage and provide oversight to direct reports and assigned operational functions, including workload allocation, performance management, coaching, training, cross-training, regulatory accountability, and professional development.
• Partner with Product, Technology, PMO, Credit, Compliance, Finance, and vendors on Trade Finance initiatives, system implementations, workflow design, testing, process improvements, automation opportunities, and target operating model development.
• Prepare, review, and present operational reporting, metrics, issue updates, risk/control summaries, vendor servicing oversight updates, and management information related to Letters of Credit, Trade Loans and Working Capital Operations, and assigned servicing oversight responsibilities.
• Maintain and enhance procedures, control documentation, job aids, and training materials supporting LCs, collections, trade servicing, trade loans, trade payables & receivables, residential servicing vendor oversight, and related operational workflows.
• Perform other duties and special projects as assigned by management.

• 10 years experience in Commercial and Standby Letters of Credit, Trade Services, Documentary Collections, Trade Operations, Payables Financing (Supply Chain Finance), Receivables Financing or related commercial banking operations functions.
• 5 years experience leading teams, supervising operational staff, managing complex workflows, or providing formal oversight of operational controls in a regulated banking environment.
• 3 years experience supporting system/process implementations, control enhancements, audit responses, regulatory examinations, or operating model improvements related to banking operations.
• Advanced knowledge of Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, claims/draw processing, amendments, expiries, cancellations, and related trade operations servicing activities.
• Working knowledge of applicable trade rules and standards, including UCP 600, ISP98, URDG 758, and related operational and legal considerations where relevant.
• Strong understanding of operational risk management, quality control, maker-checker/review controls, segregation of duties, issue management, exception handling, audit readiness, and regulatory expectations.
• Ability to provide managerial oversight, technical guidance, staff development, workload management, and escalation support for complex trade operations activities.
• Ability to collaborate across Front Office, Credit, Legal, Compliance, Treasury, Finance, Technology, Product, PMO, Audit, external counsel, vendors, and clients.
• Strong written and verbal communication skills, including ability to explain complex trade operations issues, risks, controls, and recommendations to senior stakeholders.
• Strong analytical, problem-solving, and decision-making skills, with ability to identify risks, evaluate control gaps, and recommend practical remediation or process improvements.
• Proficiency with Microsoft Office and familiarity with lending/core systems, document repositories, payment systems, trade platforms, reporting tools, and workflow applications; experience with Loan IQ, Fiserv, nCino/Elevate, or comparable systems preferred.
• Ability to manage multiple priorities, projects, deadlines, audits, exams, escalations, and operational initiatives while maintaining accuracy and control discipline.
• Ability to oversee vendor servicing performance, monitor issue remediation, review vendor reporting, and coordinate residential portfolio servicing oversight activities with internal stakeholders.

Licenses & Certifications:

• Certified Documentary Credit Specialist (CDCS), Certified Treasury Professional (CTP), or similar trade/operations certification

• Bachelor's Degree in Business, Finance, International Business, Accounting, Operations, or related field.
• Equivalent combination of education and relevant experience may be considered.

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information.

Applicants who require a reasonable accommodation to participate in the interview process should contact talent.attraction@citynational.com in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.