What are the responsibilities and job description for the Manager Salesforce Platform position at City National Bank?
MANAGER SALESFORCE PLATFORM - (LA, Charlotte, and NYC)
WHAT IS THE OPPORTUNITY?
The Salesforce Platform Manager is ultimately accountable for the technical operation, administration, dev ops and governance of the CNR Salesforce application and related applications and services. This colleague will partner with other members of the CNR Salesforce team, including the Product Owner, Solution Architect, Agile Scrum Master, and developers, to implement new features, provide end-user support, and comply with all of the required elements of IT application governance, dev ops gates, and Agile ceremonies. This colleague plays a critical role, providing both centralized governance and control of the application while also enabling other team members to play more direct roles in bringing new features to life. The ideal candidate will have the skills and aptitude to flexibly lean out from the centralized administration of Salesforce into the roles of developer, scrum master, and solution architect as needed to back up other teammates. In order to succeed in this role, candidates must demonstrate combination of soft skills: diligent and conscientious execution of IT administration processes; effective team-building and collaboration skills; a passion for enabling others; and a deep technical understanding of the Salesforce ecosystem.
What you will do
-
Ensure that we comply with all of the requirements for IT governance, risk management and controls (GRC) for Salesforce and related applications and services.
- The CNR Salesforce platform and related applications includes: Pardot, Riva, OwnBackup, Sesame, Salesforce Connect, CRM Analytics AKA Einstein, and custom ETL's in SSIS and Azure Synapse.
- The GRC requirements include, but are not limited to, the following: Application access management (through ServiceNow and SailPoint/Access Manager); data obfuscation (in LLE's) and encryption (in production); vendor management; security and penetration testing; privileged user access management (through FireCall); and technology risk management.
- Effective administration of these processes requires a broad and deep understanding of the core applications (Salesforce and related) and a variety of technology concepts related to security, connectivity, cloud integration, database administration, etc.
-
Facilitate the dev ops pipeline for Salesforce and related applications.
- Provision, seed and administer lower-level environments used for development across a wide ecosystem of development trains and applications, including non-Salesforce proprietary CNR applications that integrate with Salesforce.
- Facilitate the promotion of changes forward and backward across lower-level environments to enable effective release management.
- Comply with all IT governance requirements of the release management process.
- Potentially, fill the role of scrum master and project manager in the absence of a dedicated PM/SM if the volume of work does not permit a dedicated PM/SM.
- Evaluate, recommend, and administer release management tools for the Salesforce ecosystem, in collaboration with the broader RBC Salesforce ecosystem.
-
Ensure the sound technical operations of the CNR Salesforce platform and related applications, including Pardot, Riva, OwnBackup, Sesame, Salesforce Connect, and custom ETL's in SSIS and Azure Synapse.
- Cultivate relationships with the vendors and maintain regular check-ins to ensure that the applications are operating well within the capacities, capabilities and non-functional requirements we've established.
- Establish and monitor KPI dashboards to ensure that all technical processes are running as expected
- Promptly resolve any incidents or issues that have been identified, and collaborate with other technology groups to resolve issues that extend to other responsibilities.
-
Directly administer, optimize and provide end-user support for the Salesforce application.
- Includes, but is not limited to: user and license management, support, and system upgrades. They ensure effective utilization of Salesforce tools and collaborate with stakeholders to meet organizational requirements.
- Provide additional capacity and back-up coverage for various roles, including Salesforce developers, scrum master, and solution architect.
Must-Have*
- Bachelor's Degree or equivalent
- 7 years professional experience in Customer Relationship Management in top financial services organizations as a Salesforce administrator or developer
- Salesforce.com Certifications in areas appropriate to the role (e.g., Admin, Solution Architect, etc.)
Skills and Knowledge
- The following Salesforce certifications are required or highly beneficial:
- a) Salesforce Admin and Advanced Admin (Required)
- b) Platform Developer I (Required) and II (highly beneficial)
- c) Platform App builder (highly beneficial)
- d) Integration Architect Designer (highly beneficial)
- e) Data Architecture and Management Designer (highly beneficial)
- Must have experience with SFDC Developer Console, Apex data loader for data loads (inserts/updates) in Salesforce
- Experience working in a Scrum/Agile environment and solid foundation in software development practices; scrum master certification (or similar) is beneficial.
- Must be self-directed and able to drive progress in fast-paced, dynamic environment
- Demonstrated ability to manage multiple projects with multiple deliverables concurrently, keeping complex projects on course and on schedule
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
- To be considered for this position you must meet at least these basic qualifications
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Salary : $111,408 - $189,738