Operations Manager

Operations Manager

Operations Manager

Come be apart of the brand new City Express by Marriott, we just opened May 14th, and we are one of Marriott's new brands in the US. Prior Marriott experience and Lightspeed experience would be helpful. 

About Us

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description

Responsible for the overall success of the hotel, meeting or exceeding  planned  objectives  for  revenue  and  profit,  and  ensuring  guest  satisfaction  and  product  quality standards are met. Assists the General Manager to manage all areas of the hotel in  accordance with brand standards to achieve a friendly atmosphere of superior guest service  and product quality.  

Provides exemplary performance for staff to follow. 

Benefits

• Paid time off and holidays
• Dental, & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Accidental Insurance
• Hospital Indemnity
• Critical Illness
• Flex Spending Account
• Incentives
• Employee Lunches
• Associate of the Quarter and Associate of the Year

Essential Job Functions:  

Financial

• Meets or exceeds budgeted profit and margin for hotel. 
• Accurately forecasts revenues/expenses. 
• Anticipates  revenue/cost  problems  and  manages  the  timing  of  discretionary  expenditures to stabilize cash flow. 
• Analyzes  financial  and  operation  information  on  ongoing  basis  to  adjust  business  plans, labor requirements and operating costs.
• Ensures  hotel  staff  is  trained  in  financial  control  procedures  for  cash,  vouchers,  inventories and receivables, and that these procedures are regularly followed.
• Produces accurate, timely financial reports.
• Identifies major revenue and expense opportunities and possible problems.
• Accurately  forecasts  occupancy  changes  based  on  the  changing market  conditions  (e.g. increased competition). 
• Achievement of revenue and cost objectives.  

Associate Team

• Maintains guest service as the driving philosophy of the hotel.
• Personally  demonstrates  a  commitment  to  guest  service  by  responding  to  guest  needs. 
• Ensures  all  hotel  staff,  including  new  hires,  know  all  components/features  of  our  guest service guarantee and are trained to meet service standards; develops added  value customer service programs. 
• Assist team leaders in meeting and exceeding AOS goals. 
• Empowers  hotel  staff  to  deliver  guest  service  by  encouraging  and  rewarding  responsive guest assistance. 
• Ensures hotel standards contribute to the delivery of consistent guest service. 

 Marketing & Sales Management

• Develops and implements marketing and sales plans based on demand segments and  to maximize RevPAR and Market Share. 
• Knows  why  competitors  are  successful  in  each  demand  segment  and  directly  markets/sells against him or her.
• Ensures  that  marketing  and  sales  plans  are  appropriate  for  each  sales  period,  including special plans to maximize room revenue during forecasted low occupancy.  ⮚ Knows key accounts and actively “sells” through sales calls, property tours, etc.
• Works closely with Director of Sales to achieve these goals.  

Human Resources Management

• Manages  human  resources  functions  including  recruiting,  selection,  orientation,  training,  and  performance  planning  and  evaluation,  pay  and  reward  programs  to  maintain a qualified work force. 
• Maintains a positive cooperative work environment between staff and management.
• Ensures all hotel employees know hotel objectives. 
• Ensures personnel files are accurate and comply with both local and federal laws and  regulations.
• Administers personnel policies, pay procedures, bonus plans and benefits.
• Ensures training objective and developments plans are completed.
• Monitors and maintains acceptable turnover levels.  

Operations

• Knows local health and safety codes and regulations that apply to the hotel.
• Recognizes and corrects potential safety hazards, such as broken doors or railings,  fire hazards, etc. 
• Recognizes and corrects potential security problems, such a locking doors after hours,  etc. 
• Understands and follows policies and procedures for the hotel’s key control system  and ensures others are trained in same. 
• Maintains  physical  product  standards  by  managing  preventive  maintenance  programs and by scheduling deep‐cleaning activities. 
• Ensures  ongoing  staff  and  employee  involvement  in  preventive  maintenance  programs. Protects the interests of the hotel during capital projects. 
• Has acceptable property quality audits. 
• Periodically inspect rooms, building exterior, parking lot, etc. 
• Produce accurate financial reports on time. 
• Works with the General Manager and Sales Manager / DOS to generate new business  ideas to increase sales, set up rate codes and input rooming lists.  

Additional Responsibilities:

• Any other duties assigned by Supervisor 

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.