What are the responsibilities and job description for the Front Desk Agent position at City Express by Marriott Pooler Savannah Airport, GA?
Front Desk Agent
About Us
Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.
Job Description:
Responsible for attending to the needs of guests, especially during check-in and check-out.
Benefits
- Paid time off and holidays
- Dental, & Vision Insurance
- Life Insurance
- Short & Long Term Disability
- Accidental Insurance
- Hospital Indemnity
- Critical Illness
- Flex Spending Account
- Incentives
- Employee Lunches
- Associate of the Quarter and Associate of the Year
Essential Job Functions:
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk / registration area and public areas.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- Maintaining proper inventories in sundry shop and business center.
Additional Responsibilities:
- Any other duties assigned by Supervisor
Equal Opportunity Employment
SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.