What are the responsibilities and job description for the Front Desk Agent Evening position at City Express by Marriott Findlay?
Front Desk Agent (3pm-11pm)
City Express by Marriott – Findlay, OH
Starting Pay $15.00 per hour.
Opening Hotel | Part-Time Opportunities
Holidays and Weekends required.
Job Summary
The Front Desk Agent is responsible for providing courteous, professional, and efficient guest service by performing all front desk–related functions in accordance with hotel standard operating procedures and Marriott brand standards. As a member of the opening team, this position plays a key role in establishing service culture, operational consistency, and the overall guest experience from day one. The Front Desk Agent serves as a primary guest contact and represents the hotel as an ambassador of hospitality.
Essential Job Functions
- Greet and welcome guest with professionalism and warmth
- Complete guest check-ins and check-outs accurately and efficiently.
- Provide room rate information and promote upselling opportunities when appropriate
- Handle payments, balance cash drawer and complete shift reports.
- Respond to guest inquiries, requests, and concerns in a professional and timely manner
- Resolve guest issues within scope of authority and escalate matters to the Front Desk Manager or General Manager as necessary
- Answer and manage incoming telephone calls, provide general information, and route calls to appropriate departments
- Manage walk-in traffic and maintain a welcoming, professional front desk environment
- Support opening-phase operations, including learning new systems, workflows, and brand standards
- Maintain regular communication with the Front Desk Manager
- Perform other duties as assigned
Additional Responsibilities
- Participate in special projects, task forces, or committees as assigned by management
- Support continuous improvement efforts as procedures and workflows are refined during hotel opening and stabilization
Qualifications
- High School Diploma or equivalent required
- One (1) to three (3) years of prior hotel front desk experience preferred
- Strong customer service skills with a guest-focused approach
- Ability to manage reservations and coordinate guest schedules
- Strong interpersonal, verbal, written, and telephone communication skills
- Ability to lift and/or move up to 25 lbs.
Work Requirements
- Part-Time positions available
- Shift availability required:
- 3:00 PM – 11:00 PM
- Flexible availability, including weekends and holidays
- Ability to stand for extended periods of time
- Willingness to adapt to changing procedures during the opening and stabilization phase
- Compliance with Marriott brand standards, appearance guidelines, and company policy.
- Work is in person
- Pre-employment background and screening required.
Job Type: Part-time
Pay: From $14.00 per hour
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $14 - $15