What are the responsibilities and job description for the Service Advisor position at CITY ENTERPRISES LLC?
Stop "Selling Service." Start Building Trust.
We are hiring a Service Advisor who values transparency, clear communication, and LOVES helping people above all else. If you are tired of high-pressure sales targets that force you to recommend unnecessary repairs, and you want to build a career based on honesty, education, and modern convenience, you belong here.
A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments.
General responsibilities are as follows:
- Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
- Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
- Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
- Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
- Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
- Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.
What You’ll Do
- Advocate for the Driver: Greet guests, actively listen to their vehicle concerns, and advocate for their needs throughout the repair lifecycle.
- Demystify the Shop Floor: Use digital inspection tools to text vehicle health reports, prioritizing what is urgent versus what can wait.
- Own the Experience: Manage expectations regarding parts availability, repair timelines, and alternative transportation (shuttles, loaners, rideshare).
- Deliver Peace of Mind: Review invoices line-by-line upon pickup so customers leave feeling confident, informed, and respected.
Ready to Elevate the Service Experience?
Previous automotive service advising experience is a plus, but if you have a strong background in hospitality, retail, or tech support and possess exceptional empathy, we want to talk to you.
Qualifications:- A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.
- Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
- Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
- Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
- Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
- Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.
Who You Are
- The Calm in the Storm: You know that a broken-down car is stressful. You excel at reassuring customers, translating complex mechanical jargon into clear, simple language, and keeping them updated.
- Digital Communicator: You are comfortable using modern tech like digital vehicle inspections (DVIs) to send photo and video proof of recommendations directly to customers' phones.
- A Consultant, Not a Counter Clerk: You act as a trusted advisor, helping customers prioritize safety-critical repairs today while planning out maintenance budgets for tomorrow.
- A Problem Solver: You orchestrate the workflow between the customer and our technicians, ensuring accurate timelines and a smooth process.