Temporary Customer Service Representative

Thank you for considering employment with the City and Borough of Sitka. The following information is provided to give potential applicants awareness regarding the job.

If a range of pay is advertised, starting pay dependent on experience and qualifications aligned with job requirements.

Primary Purpose of Job & Essential Duties/Responsibilities

The primary purpose of this temporary (on-call) position is to provide customer service in the collection of payments received by mail, phone, or in person, to assist customers with utility services, and to respond to routine questions by customers about utility services and payment.

Essential Duties and Responsibilities

• Serves as the primary, initial contact at the front counter of the payment office
• Processes enters payments received by mail, email, phone, or in person
• Receives and responds to routine customer questions or problems but refers more complicated or controversial issues to Senior Customer Service Representative or the Budget/Treasury Officer
• Performs daily cash reconciliation and balancing
• Performs other duties as assigned

Knowledge, Skills, & Abilities

Knowledge of:

• General office practices and procedures

• Operating a personal computer using standard software, such as Word, Excel, and Outlook
• Providing customer service including answering questions, handling payments, and dealing with routine problems

Ability to:

• Recognize and maintain confidential information
• Communicate effectively with others
• Quickly learn and put to use newly acquired skills and knowledge

Minimum Qualifications & Other Job Requirements/Expectations

• One year of experience in customer service, bookkeeping, or cash handling;

Working Conditions & Physical Requirements

Working Conditions:

• General office setting

Specific Physical Requirements:

• Operating office equipment requiring repetitive hand movement and fine coordination using a computer and keyboard on a daily basis
• Stand or sit for prolonged periods of time either in front of computer

Please reach out to the City and Borough of Sitka Human Resources Office at the below information if you have any questions or concerns.