What are the responsibilities and job description for the Operations Coordinator position at City Appliance Services?
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
Company Overview
City Appliance Services is a growing appliance repair business in the home services sector, serving residential customers with reliable, on-site repairs. With annual revenue that has doubled the past 2 years! We're a small, dedicated team: the owner handling fieldwork, one customer service representative managing calls, and now you—to bring organization and efficiency to our operations. If you're a proactive organizer who thrives in customer service and building systems, this is your chance to shape a key role in a hands-on environment.
City Appliance Services is a growing appliance repair business in the home services sector, serving residential customers with reliable, on-site repairs. With annual revenue that has doubled the past 2 years! We're a small, dedicated team: the owner handling fieldwork, one customer service representative managing calls, and now you—to bring organization and efficiency to our operations. If you're a proactive organizer who thrives in customer service and building systems, this is your chance to shape a key role in a hands-on environment.
Position Summary
We're seeking an Operations Coordinator to be the balancing force in our team—someone highly organized who can set up processes, handle admin tasks, and support customer interactions. You'll manage the \"desk side\" of the business, allowing the owner to focus on repairs while you build efficient systems and SOPs. This role is ideal for a hands-on manager from hospitality or similar fields, with strong customer service skills and the ability to make independent decisions once established. As our needs evolve, you'll help define and expand your responsibilities.
We're seeking an Operations Coordinator to be the balancing force in our team—someone highly organized who can set up processes, handle admin tasks, and support customer interactions. You'll manage the \"desk side\" of the business, allowing the owner to focus on repairs while you build efficient systems and SOPs. This role is ideal for a hands-on manager from hospitality or similar fields, with strong customer service skills and the ability to make independent decisions once established. As our needs evolve, you'll help define and expand your responsibilities.
Key Responsibilities
- Develop and implement systems and processes (e.g., SOPs) for daily operations, ensuring efficiency in task tracking, scheduling, and workflow.
- Answer overflow customer calls, communicate updates, and build positive relationships to enhance service quality.
- Organize and manage parts inventory: track stock, order supplies, and process returns promptly.
- Handle administrative duties, including invoicing, expense tracking, and basic record-keeping to keep finances on point.
- Proactively identify areas for improvement, such as streamlining admin tasks or customer follow-ups, and take initiative to resolve them.
- Collaborate with the owner and CSR to maintain smooth day-to-day operations, with flexibility to adapt as the business grows.
- Monitor key metrics like response times and inventory levels, reporting insights to support better decision-making.
Qualifications and Experience
- 3-5 years in operations, administrative management, or customer service roles, preferably in hospitality or home services.
- Proven ability to create and maintain organized systems, processes, and SOPs in a fast-paced environment.
- Strong communication skills for handling customer interactions, with a proactive, problem-solving mindset.
- Experience with inventory management, ordering, and returns; familiarity with invoicing or basic bookkeeping tools (e.g., QuickBooks or similar) is a plus.
- Ability to work independently, make decisions, and evolve the role based on business needs.
- Comfortable in a small-team setting, with hands-on involvement in daily tasks.
- Proficiency in office software (e.g., Microsoft Office, Google Workspace) and willingness to learn industry-specific tools.
- Associate's or Bachelor's degree in Business, Hospitality, or related field preferred but not required.
What We Offer
- Competitive salary based on experience (e.g., $45k-$60k annually).
- Flexible hours to fit a small business vibe, with potential for remote/hybrid work on admin tasks.
- Opportunity to shape your role and grow with the company as we scale.
- Supportive environment where your ideas drive efficiency and success.
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
Salary : $45,000 - $60,000