Chief Enterprise Systems Officer

The Chief Enterprise Systems Officer (CESO) at the Controller’s Office (CON) is an outcome-driven senior technology executive. This position serves as the leader for all enterprise-wide systems within the City and County of San Francisco (the City) and will drive a cohesive vision for multiple citywide enterprise systems that include core Enterprise Resource Planning (ERP) systems, the City’s financial and personnel system of record. Core duties include strategy development, design, implementation, maintenance, modernization and optimization of critical business applications. The CESO ensures that system applications align with Controller’s Office goals and operate efficiently across different departments, while managing system integrations, security, and compliance with government regulations.

Roles and Responsibilities:

As a member of the Controller’s Office leadership team, the Chief Enterprise Systems Officer (CESO) will coordinate functions with other division directors and City agencies to carry out the mission and vision of the Controller’s Office. This position operates within a broad policy framework and leads three (3) senior managers who in turn manage and lead large teams of technical and business-functional professionals to support multiple enterprise systems in the City. Essential duties of this position include but are not limited to

:
Strategic Plannin

• g:Assessing the current ERP system landscape and identifying areas for improvement and modernizatio
• n.Developing and executing a comprehensive short- and long-term enterprise systems strategy aligned with the Controller’s business objectives and key citywide initiative
• s.Identifying technological trends and opportunities to leverage for business advantag
• e.Rationalizing the application portfolio and suggesting possible retirement and consolidation road maps for duplicate and redundant enterprise application
• s.Collaborating with the City Services Auditor City Performance team to maximize the effectiveness of Citywide ERP systems, incorporating departments’ ancillary syste

msSystem Implementation and Managemen

• t:Managing current ERP system upgrades, updates, and patches to ensure optimal performance and securit
• y.Monitoring system performance and addressing any issues or bottleneck
• s.Overseeing both functional and technical aspects of the implementation of new enterprise applications (On-Premises and/or Cloud-SaaS) if necessary, including project management, vendor selection, and change managemen

t.Integration and Data Governanc

• e:Ensuring seamless integration between different enterprise systems to facilitate data sharing and to streamline end-to-end business processes involving all financial, accounting, procurement, personnel and payroll dat
• a.Establishing data governance policies to maintain data quality and integrity across system

s.Security and Complianc

• e:Implementing robust security measures to protect sensitive data and prevent cyber threat
• s.Developing and executing a robust, proactive risk assessment and subsequent disaster preparedness and recovery pl
• anEnsuring compliance with relevant industry regulations and data privacy standard

s.Vendor Managemen

• t:Negotiating contracts and managing relationships with software vendors to optimize costs and service deliver

y.Team Leadership and Developmen

• t:Leading a team of technical and business-functional professionals responsible for system administration, development, and suppor
• t.Developing staffing plans; training and building strong teams; holding team members and staff accountable for exemplary performance and customer servic
• e.Providing organizational development leadership, including developing the next level of leaders to build bench strength around the foundation of internal talents and readiness for succession planning to ensure business continuit
• y.Leading by example with highest ethical standards and integrity, commitment to transparency, and great enthusiasm about the business to ensure strong governance with the business processes, and rigorous compliance with regulatory and government policie

s.Business Relationship Managemen

• t:Establishing and maintaining relationships with key business stakeholders to build an applications roadmap that is responsive to the business vision, goals, and overall strategy of the Cit
• y.Collaborating with cross-functional teams across the City to understand business needs and align IT solutions accordingl
• y.Aligning strategies and priorities with business process stakeholders and data owners to ensure timely delivery on roadmap targets and continuous improvemen
• t.Maintaining citywide business efficiency and cost effectiveness as new needs or additional performance goals emerge that may require adaptability and flexibility in resource utilizatio

n.
How to qual

ifyEducation: Possession of a baccalaureate degree from an accredited college or university with major college coursework in information technology, business or public administration, or a related fie

ld.A

ND Experience: Six (6) years of experience in a technology and cross-functional leadership role managing critical operations and/or implementing large-scale projects with broad organizational impact. All of which must include supervision of professional staff. Experience must include the followi

• ng:Directing complex system implementation and integration initiatives involving crossfunctional teams and broad stakeholder engageme
• nt.Extensive experience in project governance and operational manageme

nt.Substitution: Additional experience may be substituted for the required degree up to a maximum of two (2) year

s).One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in information technology, business administration or a closely related fie

ld.
Desirable Qualificatio

ns: We are seeking a skilled individual with enterprise operation expertise and leadership experience to focus on operational efficiency, and to facilitate cross-functional collaboration to drive technology transformation aligned with the City’s vision, mission, and core val

ues.The ideal and most competitive candidates will demonstr

• ate:Understanding of business processes and ability to translate stakeholder business needs into technical soluti
• ons.Extensive stakeholder engagement experience, and the strong ability to effectively present to City leadership and the public, through excellent verbal and written communicat
• ion.Thorough knowledge of city/county government operations such as budgets, resource management, HR processes, and labor bargaining union ru
• les.Strong knowledge of various software platforms, databases, and network infrastructure with ability to conduct technological analyses and research, such as experience with enterprise systems architecture, including ERP, CRM, SCM, data warehousing, and I