SUPERVISING OFFICE ASSISTANT II (SR-14) [1 vacancy]

Salary: $4,208.00 Monthly
Location : Oahu, HI
Job Type: Full-Time Permanent
Job Number: 356256
Department: Department of Community Services
Division: Community Assistance
Opening Date: 05/03/2026
Closing Date: 5/9/2026 11:59 PM Hawaii

Position Information
Lead and support a clerical team serving the community.
The Department of Community Services, Community Assistance Division, is seeking a Supervising Office Assistant II in Honolulu. This position oversees a clerical support unit and ensures efficient office operations, financial processing support, records management, and customer service for housing and community assistance programs.

What You Will Do:
Your duties and responsibilities may include, but are not limited to:

• Supervision & Leadership
  Assign, coordinate, and evaluate the work of clerical employees; plan work flow, establish procedures, and ensure quality control; and train staff and monitor performance.
• Oversee Administrative & Fiscal Operations
  Monitor housing assistance payment processing and resolve discrepancies; oversee records management, reports, and document control; and ensure proper handling of office supplies, equipment, and purchasing activities.
• Provide Customer Service and Operational Support
  Resolve complex inquiries and complaints from the public and program participants; explain policies, procedures, and regulations; and serve as a resource to staff and support overall branch operations.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting
Apply today and take the first step toward a lasting career!

Additional Job Information
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

- use a valid e-mail account;

- verify your e-mail address is entered correctly on your GovernmentJobs account;

- are subscribed to email notices;

- check your spam folders; and

- add and to your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At the time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

EXPERIENCE REQUIREMENT:
Four (4) years of clerical experience, one of which shall have involved public contact work which required:

1. providing information,
2. answering questions and inquiries, and
3. explaining policies, rules, and regulations in person or by telephone.

Such experience must also include, or be supplemented by work experience demonstrating supervisory aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects.
Substitution: Business school or college level credits from an accredited college/university will substitute for experience on a month-for-month basis for up to two years of the required four years of clerical experience. There is NO substitution for the one year of clerical experience involving public contact work which requires providing information, answering questions and inquiries, and explaining policies, rules, and regulations in person or by telephone.
Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.
CERTIFICATION REQUIREMENT:
Notary Public Certification, prior to completion of probation.
Examination Process
If you qualify for the position, your name will be eligible for consideration for current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.
What are the benefits of being a City Employee?

-- Vacation: Employees may earn up to 21 days per year.

-- Sick Leave: Employees may earn up to 21 days per year.

-- Holidays: 13 days a year; 14 days during election years.

-- Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.

-- Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).

-- Group Life Insurance: No cost for eligible employees.

-- Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.

-- Retirement Plan: The Employees' Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.

-- Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item

-- Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.

-- Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.

-- Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.

-- Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit:

To view additional information, please visit our page.

* All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.
01

APPLICATION GUIDELINES & INSTRUCTIONS
When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.

Please do not submit resumes in place of completing any of these sections.

List each work experience separately, do not combine jobs. For example, if you've held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).

In general (unless otherwise specified on the job posting), the following criteria is utilized for evaluation of the Minimum Qualification Requirements:

• Substitute, temporary assignment, internship or volunteer experience requires an official letter of verification from your supervisor and/or Human Resources department. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.
• Concurrent or overlapping experiences and/or education will NOT be double credited.
• Professional experience refers to work that generally involves independent critical thinking, solving complex, non-routine problems, preparing reports, and interpreting and applying technical information.
• Most work experience as an intern will NOT be creditable as equivalent to professional experience.
• Calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Hours worked in excess of 40 hours/week will not be extra credited.
  
  1. Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience.
     
  2. Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, NOT one and a half years.
• All requirements for the position must be met at the time of application or by the closing date of the recruitment.

Possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Any information you submit is subject to verification. Supporting documents must be either electronically attached to your application or submitted to our office at: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Documents should be identified by job title and recruitment number.

If you previously submitted education documents (e.g., transcripts, diploma, etc.) to our office, for most cases you are not required to resubmit them. Supporting documents with an expiration period (e.g., driver's license, Department of Transportation medical certificate, etc.) will need to be submitted with each application to verify possession of a current license or certificate at the time specified on the job posting.

• I certify that I have read and understand the above statements.

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EDUCATION REQUIREMENT: A combination of education and experience substantially equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
What is your highest level of education?

• I graduated from high school.
• I received a high school equivalent diploma (e.g., GED).
• I did not graduate from high school and do not have a high school equivalent diploma; however, I have work experience that I feel demonstrates my ability to perform the essential functions of the job.
• None of the above.

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EXPERIENCE REQUIREMENT: Four (4) years of full-time (equivalent to 40 hours per week) clerical experience.

When calculating the amount of full-time clerical experience you have that is less than 40 hours per week, you must prorate the time.

Example:
a) Twelve months of experience at 20 hours/week is equal to 6 months of full time experience.
b) Twelve months of experience at 10 hours/week is equal to 3 months of full time experience.
c) 6 months of experience at 30 hours/week is equal to 4.5 months of full time experience.

Select the ONE statement that describes your clerical experience:

• Yes, I meet the experience requirement.
• No, I do not meet the experience requirement.

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CLERICAL EXPERIENCE: Of the positions listed in the Work Experience section, identify which position you held where you performed clerical / office support work.
If you have more than one position, clearly separate each entry.

Required Information:

a. Employer Name
b. Job Title
c. Examples of specific clerical / office support work you were responsible for.

If you have no experience, indicate "N/A".
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PUBLIC CONTACT EXPERIENCE: One (1) year of public contact work which involved:

1. Providing information;
2. Answering questions and inquiries; and
3. Explaining policies, rules, and regulations in person or by telephone

Such experience must also include, or be supplemented by work experience demonstrating supervisory aptitude or potential for the performance of supervisory duties through successful completion of regular or special assignments which involve some supervisory responsibilities or aspects.

When calculating the amount of full-time clerical experience you have that is less than 40 hours per week, you must prorate the time.

Example:
a) Twelve months of experience at 20 hours/week is equal to 6 months of full time experience.
b) Twelve months of experience at 10 hours/week is equal to 3 months of full time experience.
c) 6 months of experience at 30 hours/week is equal to 4.5 months of full time experience.

Please describe your public contact work experience:
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SUBSTITUTION: Business school or college level credits from an accredited college/university will substitute for experience on a month-for-month basis for up to two years of the required four years of clerical experience. There is NO substitution for the one year of cleri...