What are the responsibilities and job description for the Customer service agent position at City and County of Denver?
About Our Job
Who We Are
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise.
Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels.
You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.
76 - $34.14 / hour. We also offer generous benefits for full-time employees which includes but is not limited to :
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement plan
- 132 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location
What You’ll Do
Denver Motor Vehicle is seeking an eager and dedicated individual to serve as a Customer Service Agent who will actively ensure the best customer service to the residents of Denver while tending to their motor vehicle needs.
You will have the chance to support the Denver Motor Vehicle (DMV) by providing quality customer service to our clients, being knowledgeable of motor vehicle transactions and all operations.
You will gain the knowledge of where to access information, and will assist our customers by inspecting, assessing, and auditing applications and legal documents submitted for vehicle titling and registration of all types of motorized vehicles.
Additionally, the DMV Customer Service Agent will have the benefit of :
- Receiving on-the-job training on motor vehicle policies, procedures, methods, and techniques to process and issue motor vehicle titles and registration documents and ensure compliance with governmental statutes, rules, and regulations.
- Attending training sessions to learn processes, practices, and applications of state motor vehicle statutes
- Becoming proficient in assessing and calculating all types of motor vehicle fees and taxes
About You
What You’ll Bring
The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences.
We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.
Our ideal candidate has some or all the following experience, skills, and characteristics :
- Passion and dedication to ensuring the highest level of customer service to our Denver residents
- Superior communication skills
- Ability to efficiently maneuver through various computing systems
- Previous professional level Motor Vehicle titling and / or registration experience is preferred but not required
Minimum Qualifications
- Education requirement : Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience Requirement : One (1) year of clerical experience which includes customer service involving the explanation of rules and regulations
- Education / Experience Equivalency : Additional appropriate education may be substituted for the minimum experience requirements
- License / Certifications : Requires a valid Driver's License at the time of application
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from with a link to the assessment or test.
We recommend that you add to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact .
Application Deadline
This position is expected to stay open until June 3rd. Pleasesubmit your application as soon as possible and no later than June 3rd at midnight.
About Everything Else
Job Profile
CV2350 Motor Vehicle Agent
To view the full job profile including position specifications, physical demands, and probationary period, click .
Position Type
Unlimited
Position Salary Range
$22.76 - $34.14
Starting Pay
Based on education and experience
Agency
Department of Finance
Assessment Requirement
Customer Service Agent - Compliance and Alphanumeric Data Entry
For information about right to work, click for English or for Spanish.
Last updated : 2024-05-21
Salary : $23 - $34