What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Citrus on the Lake: Hotel and Restaurant?
Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. The Front Desk Receptionist will play a vital role in guest relations and hotel management.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Operate phone systems to manage incoming calls and messages effectively.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Assist with night audit duties as required, ensuring accurate financial reporting at the end of each day.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Provide information about local attractions, dining options, and hotel amenities to enhance guest satisfaction.
- Support multilingual guests by providing assistance in their preferred language when possible.
Experience
- Previous experience in guest services or hospitality is preferred but not mandatory.
- Familiarity with front desk operations in a hotel environment is advantageous.
- Proficiency in phone systems and basic computer skills is required.
- Strong customer service skills with the ability to build rapport with guests from diverse backgrounds.
- Experience in hotel management or related fields is a plus.
- Multilingual abilities are highly valued, enhancing communication with a broader range of guests.
Join our team as a Front Desk Receptionist where you can make a positive impact on our guests' experiences while developing your skills in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends only
Work Location: In person
Salary : $15 - $18
