What are the responsibilities and job description for the Switchboard Operator position at Citrus MSO LLC?
Job Summary:
Citrus Cardiology Consultants is seeking a dedicated and detail-oriented Operator to join our team in Inverness. This position plays a key role in ensuring efficient communication between patients, providers, and staff by managing incoming calls, routing messages, scheduling appointments, and providing excellent customer service to those seeking care.
Responsibilities:
Operate multi-line phone systems to handle a high volume of incoming calls efficiently.
Greet patients warmly and provide them with accurate information or direct them to the appropriate clinic personnel.
Maintain a professional demeanor while managing inquiries and resolving issues promptly.
Perform data entry tasks as needed, ensuring accurate record-keeping of calls and messages.
Assist with clerical duties at the front desk, including filing, scheduling appointments, and handling correspondence.
Support dispatching needs by coordinating communication between departments or teams as required.
Collaborate with administrative staff to improve processes and enhance overall efficiency.
Qualifications:
High school diploma or equivalent required.
1 year of clinical office experience required.
Proficiency in operating multi-line phone systems.
Strong phone etiquette and excellent communication skills are required for effective interaction with callers.
Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.
Experience in data entry and clerical tasks is beneficial for maintaining organized records.
Previous front desk or administrative experience will be an advantage in this role.
Strong typing skills are necessary for efficient documentation and correspondence handling.
Benefits:
401(k). Dental, Vision, & Health insurance. Paid Time Off. Life insurance. Short-Term & Long-Term Disability, as well as additional supplemental plans available!
About Citrus MSO LLC
Citrus Cardiology Consultants has been serving Central Florida with outstanding cardiovascular care for over 40 years. Our team of board-certified cardiologists, advanced practice providers, nurses, and support staff is dedicated to delivering the highest quality of patient-centered care.