Program Assistant (LIHEAP)

General Description

The Program Assistant determines eligibility for household energy assistance program under the federal, state, and local policies.

The schedule for this full-time position is Monday through Friday, 8:00 AM to 5:00 PM and is primarily located in Lecanto, Florida.

Essential Functions

• Schedules appointments, interviews and collects data to determine client eligibility for energy assistance program; processes applications.
• Maintains caseloads and establishes electronic case files.
• Identifies and solves issues; recommends effective/creative solutions.
• Maintains confidential records and information pertaining to clients.
• Performs data entry, financial input into reporting system, intake and referral, and maintains client information tracking system.
• Performs routine office tasks including, but not limited to, answering the phone, typing correspondence, filing, retention scanning, and assisting citizens with locating resources.
• Direct contact with vendors for billing verification and program implementation.
• Provides excellent customer service and remains objective.
• Conducts client home visits, as needed.
• Travels locally or overnight for training purposes, as needed.
• Drives and/or operates a county vehicle or equipment and must obey all safety policies, and roadway rules and laws.
• Performs related duties as required.
  
  

Minimum Requirements

Education, Training, and Experience

• High School Diploma or GED equivalent.
• One (1) year experience in administrative or office coordination.
• Prior experience in social service intake, interviewing or counseling preferred.
  
  

Skills And Abilities

• Ability to travel local or overnight for training purposes, as needed.
• Excellent customer service skills, communication skills and strong attention to detail required.
• Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
• Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.), including extensive knowledge and experience with Excel functions and detailed spreadsheets.
  
  

Certificates, Licenses, Registration, Skills

• Valid Florida Driver License or must obtain within 30 days of establishing residency in Florida.
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
• IS-100.c: Introduction to the Incident Command System (ICS); and
• IS-700.b: An Introduction to the National Incident Management System
  

Physical Requirements/Work Environment

• Requires sitting most of the day.
• The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
• The job requires frequent balancing, bending, twisting and occasional squatting, kneeling, and reaching above shoulders.
• The job requires the completion of tasks that involve typing, simple grasping, pushing, pulling, fine manual manipulation, operating foot controls/levers, and driving automotive equipment.
• The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  
  

Emergency Response/Recovery Activities

• All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.
  
  

The Citrus County Board of County Commissioners provides a comprehensive benefits package.

Medical Insurance - (Carrier: Florida Blue): Employee Premium is $50.00 monthly. Dependent coverage is available with bi-weekly premiums (please review detailed premiums using the link below).

• Wellness Incentive: New Hires will have the option of submitting to a nicotine test during the pre-employment physical. Those that are nicotine free will receive a $50 wellness incentive monthly applied towards their health premium costs. New hires that are not nicotine free are eligible to receive the wellness incentive once a tobacco cessation course has been completed and the Employee Health & Wellness Center is provided with a copy of their completion certificate.
  
  

Employee Health & Wellness Center: Employee Premium is $0.00 when covered under Medical Insurance. Dependent coverage is $0.00 when covered under Medical Insurance.

Dental Insurance: Employee Premium is $0.00. Dependent coverage is available with bi-weekly premiums (please review detailed premiums using the link below).

Vision Insurance: Employee and Dependent coverage is available with low monthly premiums.

Florida Retirement System: Employee contributes 3% of gross salary per pay-period. Option to choose from Pension Plan or Investment Plan. Detailed employer contributions can be found in the link below. Visit myFRS.com for more details.

Other Benefits

• Basic Term Life and AD&D Insurance $20,000
• Voluntary Life Insurance
• Dependent Life Insurance
• Long Term Disability Insurance
• Health and Dependent Care FSA
• Employee Assistance Program
• Life Assistance Program
• ComPsych Programs
• Voluntary AFLAC Supplemental Insurance
• Deferred Compensation
• Paid Holidays - no waiting period
• Vacation Leave - accrues each pay period
• Sick Leave - accrues each pay period
  
  

Please note that the benefits may not apply to all constitutional offices; please refer to policies for specific information. The County's Personnel Policies, applicable Union Contracts and/or Certificate of Coverage provides detailed descriptions of all available employee benefit programs and stipulations.

For a more detailed overview of our benefit package, click here.

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Please check EACH of the 4 BOXES BELOW to confirm YOUR APPLICATION is ACCURATE AND COMPLETE. Please note: Applications with incomplete Education and/or Work History sections will not be considered. Submitting a resume without completing these sections on the application form will result in disqualification.

• Education Section
• Work History Section
• 3 Professional References
• Skills, Certifications, Additional Information Sections (Optional - but highly recommend completing)
• Required Question