Billing Systems Manager

The Billing Systems Manager oversees and supervises Billing Systems Analyst, Meter Readers (Lead, I, and II), and Billing Review Coordinator to ensure assigned tasks are completed timely.

The typical schedule for this full-time position is Monday through Friday, 8:00 AM to 5:00 PM, and is located in Lecanto, Florida.

• Supervises, plans, and coordinates work of assigned staff.   Reviews and evaluates employee performance and completes performance evaluations.  Counsels staff and initiates commendations or disciplinary action when appropriate.
• Reviews and activates all new accounts for accuracy with deposit amounts, fees, action dates and ensures zero unbilled usage between accounts. Informs staff of needed corrections. 
• Reviews and finalizes all disconnecting accounts.
• Creates adjustments to customer accounts for various reasons and reviews, approves staff entries.
• Activates new construction accounts under Automated Metering Infrastructure (AMI) assigned routes. 
• Reviews all accounts with Bill Run errors and rectifies accordingly.   
• Suspends active billing accounts to final or make corrections.   Notifies all suspended accounts through email to the Utility Business Services Director.
• Performs continual review of all systems and data for inaccuracies and as required resolves timely.
• Ensures all new construction addresses are assigned appropriate reading sequence number. 
• Investigates and rectifies meter "No Reads" before each billing cycle.
• Creates new accounts for sewer-only connections.  Finalizes accounts, change out meters in the billing system for various customer data generated from Homosassa Special Water, Ozello Water, and South Dunnellon Water.  Collaborates frequently through routine communication with various water companies and a separate integration of data into the county’s billing system. 
• Leads efforts to establish procedures and policies within the division to ensure consistency.
• Creates new and revises existing in-house and customer forms.
• Performs continual review of procedures and communication between all parties, creates improvement, as needed. Constant review of ways to improve procedures and communication between all parties. 
• Ensures customer satisfaction by providing a superior level of service.
• Serves as back-up for Utility Business Services Director, Billing System Analyst and Billing Review Coordinator, as needed.
• Monitors employee attendance, mileage, fuel charges, vehicle reports, daily work sheets, leak adjustments, and hydrant rentals.   Finalizes monthly reading schedules, sets-up employee training, orders equipment and Personal Protective Equipment (PPE), and provides daily guidance to staff.
• Maintains communications with third party billing software vendor to improve system deliverables.
• Identifies and coordinate improvement practices to support programs implemented within the division to better service customers.
• Serves as Infor Public Sector (IPS) Subject Matter Expert for the division and collaborates with Utility Operations division for IPS process flow for the department. 
• Implements various special projects such as metering and utility system analysis.
• Assists staff with all billing system errors and addresses questions or concerns.
• Reports all unbilled usage for water loss tracking.
• Maintains utility and property information within various databases to ensure consistency and accuracy of reporting.
• Monitors daily AMI system for discrepancies.  Resolves timely concerns and ensures all radio reads are obtained for monthly billing.   Ensures all AMI meters have reads for accurate billing.     
• Imports accounts and exports meter reads from designated routes and dates, as needed.  Analyzes data for corrections and obtains needed reads by on-demand method or manually by Meter Readers. 
• Monitors and resolves AMI system equipment issues such as updated reception, equipment power outages, and notifies staff accordingly.
• Imports and exports updated customer or account information from the billing system to AMI system.   
• Extracts miscellaneous reports from all systems for data review or improvements. 
• Responds timely to AMI technical equipment alerts.  Creates work orders for field staff to investigate, troubleshoot, and replace equipment.  Tracks work orders and electronic data transmissions to ensure systems are functioning properly.  Ensures communications are effective between Utility field staff and AMI vendors until alerts are resolved.
• Troubleshoots meters not communicating, composes and sends email to Operations division to investigate and tracks progress.
• Educates staff on reading various types and sizes of meters.
• Monitors meter multipliers to ensure usage totals are accurately billed. 
• Tracks all negative usage from AMI meters and reports findings to Utility Business Services Director. 
• Obtains meter reads for all non-field work orders through AMI system and active the accounts. 
• Analyzes and uploads monthly water usage meter reads to correctly bill sewer-only customers.
• Corrects meter misreads by creating register replacement service orders.   
• Oversees all meter change outs with outside vendors, creates work schedule and ensures work is completed and accurate.
• Creates, sorts/distributes, and tracks to completion various work orders from field staff to office staff.
• Enters various data into work orders to tally cost for chargeable damages including, but not limited to, field labor, equipment, vehicle, and parts.
• Monitors and resolves timely open service orders and ensures completion.
• Performs other duties as required.

Education, Training, and Experience

• Associate degree, vocational technical degree or specialized training that is equivalent to satisfactory completion of two (2) years of college education in Public Administration, Business Administration, or closely related field.
• Two (2) years of experience with utility billing system and one (1) year experience utilizing a work order system.
• Experience coordinating a rigorous daily meter route processing schedule to include read uploads, read reviews and calculations, and bill run reviews.

Skills and Abilities

• Ability to maintain a healthy/positive work environment for employees.
• Excellent customer service skills, communication skills and strong attention to detail required.
• Strong analytical skills and the ability to interface with all levels within the county.
• Must have strong organizational skills to plan, prioritize, multi-task and independently execute projects/tasks within specific deadlines while maintaining flexibility. 
• Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
• Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
• Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).

Certificates and Licenses

• Valid Florida Driver License (or must obtain within 30 days of establishing residency in Florida), or valid Florida Identification Card is acceptable only for positions not required to drive a county vehicle.
• Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
  • IS-100.c: Introduction to the Incident Command System (ICS)
  • IS-200.b: ICS for Single Resources & Initial Action Incidents
  • IS-700.b: An Introduction to the National Incident Management System
  • IS-800.c: National Response Framework, an Introduction

Physical Requirements/Work Environment

• Requires sitting most of the day.
• The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds.
• The job requires frequent balancing and occasional reaching above shoulders.
• The job requires the completion of tasks that involve typing, simple grasping, and fine manual manipulation
• The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Emergency Response/Recovery Activities

• All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.

Applications will be carefully reviewed to assess qualifications. Selected applicants will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process. Relevant experience that is not gained through work experience should be explained in the additional information section of the application. 

Must successfully pass a criminal background check. Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.

Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.  

Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. 

Pursuant to Chapter 119, Florida Statutes or the “Public Records Law,” applications, resumes and personnel records are subject to public inspections. Details regarding the “Public Records Law”/ “The Sunshine Law” / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.

Salary : $69,746