What are the responsibilities and job description for the Sr Project Manager position at Citizens?
Description
As a Senior Project Manager for the Operations team, you will lead strategic initiatives focused on process improvement, operational risk management, issue resolution, and control effectiveness across Citizens Pay Operations. This role partners closely with Operations, Risk, Compliance, Product, Technology, and vendor teams to identify risks, address operational challenges, and implement sustainable solutions that improve customer outcomes and business performance.
Primary Responsibilities Include
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
As a Senior Project Manager for the Operations team, you will lead strategic initiatives focused on process improvement, operational risk management, issue resolution, and control effectiveness across Citizens Pay Operations. This role partners closely with Operations, Risk, Compliance, Product, Technology, and vendor teams to identify risks, address operational challenges, and implement sustainable solutions that improve customer outcomes and business performance.
Primary Responsibilities Include
- Lead complex, cross-functional initiatives that strengthen operational processes, controls, and risk management practices.
- Analyze large and complex data sets to identify trends, assess impacts, and support data-driven decision making.
- Drive root cause analysis, action planning, issue resolution, and implementation of process improvements.
- Develop a strong understanding of Citizens Pay products, servicing processes, and supporting systems.
- Partner across business and technology teams to evaluate system functionality and identify opportunities to increase efficiency and reduce risk.
- Manage and prioritize emerging operational issues while balancing strategic project delivery.
- Provide executive-level reporting, governance, and stakeholder communications.
- Lead teams through change, driving accountability and execution from problem identification through sustainable resolution.
- 5 years of project management, operations, risk management, consulting, or related experience.
- Proven ability to lead large-scale initiatives in a complex, regulated environment.
- Strong analytical skills with experience working with large data sets and translating findings into actionable solutions.
- Ability to quickly learn multiple products, systems, and operational workflows.
- Exceptional communication, stakeholder management, and influencing skills.
- Demonstrated success leading cross-functional teams and delivering results in a fast-paced environment.
- Hours per Week: 40 hours
- Work Schedule: Monday - Friday
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth