What are the responsibilities and job description for the Retail Regional Manager position at Citizens?
Description
As the Retail Regional Branch Manager, you will play a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. You will be the primary coach and advisor to the branch staff to ensure that business processes and a branded customer experience are being implemented consistently. You will drive branch performance, sales growth, and customer satisfaction through visible leadership, rigorous performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for our brand, you are a visible representative in the community cultivating referral and prospecting opportunities.
Most importantly, at Citizens we’re more than a bank and here, you’ll feel valued for who you are supported to achieve what’s important to you, personally and professionally!
Primary Responsibilities Include
The salary range for this position is $160,000- $209,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/25/2026
As the Retail Regional Branch Manager, you will play a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. You will be the primary coach and advisor to the branch staff to ensure that business processes and a branded customer experience are being implemented consistently. You will drive branch performance, sales growth, and customer satisfaction through visible leadership, rigorous performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for our brand, you are a visible representative in the community cultivating referral and prospecting opportunities.
Most importantly, at Citizens we’re more than a bank and here, you’ll feel valued for who you are supported to achieve what’s important to you, personally and professionally!
Primary Responsibilities Include
- Build and develop a high performing team by coaching branch managers to become better coaches/leaders that consistently deliver an exceptional customer experience following prescribed processes.
- Grow the business and achieve scorecard metrics, and ensure operational integrity ( this is done through prescribed routines of in branch coaching sessions).
- Translate business and regional priorities to branch activities.
- Set clear expectations and hold colleagues accountable.
- Diagnose issues quickly, develop plans to drive results, and follow-up to ensure that issues are resolved.
- Proactively engage key partners following defined partnership routines to ensure strong partnerships, consistent collaboration, business growth, and customer satisfaction.
- Build and develop a high performing team by bringing in the right talent, coaching their performance, and developing them for long term success.
- Engage and inspire others to deliver on customer commitments and Provide a consistent branded customer experience.
- As P&L responsibilities are assumed by the Retail RM, growing a profitable business and managing the P&L will be an increasing performance expectation.
- As span of control widens, RMs need to adapt their remote management capabilities.
- Bachelor's Degree or equivalent work experience.
- Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high-volume environment.
- Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
- Drive an exceptional customer experience validated through customer satisfaction surveys.
- Maintain strong partnerships with community & civic organizations.
- Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS.
- Retail Banking Regional Branch Manager experience preferred.
- Hours per Week: 40
- Work Schedule: M-F
The salary range for this position is $160,000- $209,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/25/2026
Salary : $160,000 - $209,000