What are the responsibilities and job description for the Director of First Line Risk, Business Banking position at Citizens?
Description
As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.
As the Director of First Line Risk, you will represent the first line of defense and lead the business development and execution of policies and procedures that mitigate various types of risk at Citizens. You will partner with the business and serve as a liaison, interfacing with business leaders to drive meaningful conversations on end-to-end risk and compliance policies within their function, strategize on solutions and mitigation activities, and develop remediation plans. You will promote a culture of risk and compliance awareness throughout Citizens by supporting the development of training and education on risk policies and practices. You will provide leadership, expertise, and guidance to your team to design, implement, and influence internal governance processes and controls. You will be accountable for ensuring your team is in compliance with all applicable regulatory requirements, and work in conjunction with the Compliance team to minimize potential risk. Additionally, in this role, you will have complete oversight of pilot programs, products, and strategies.
Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!
Primary Responsibilities Include
Hours per Week: 40
Work Schedule: Monday-Friday
Pay Transparency
The salary range for this position is $165,000-$190,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 05/31/2026
As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.
As the Director of First Line Risk, you will represent the first line of defense and lead the business development and execution of policies and procedures that mitigate various types of risk at Citizens. You will partner with the business and serve as a liaison, interfacing with business leaders to drive meaningful conversations on end-to-end risk and compliance policies within their function, strategize on solutions and mitigation activities, and develop remediation plans. You will promote a culture of risk and compliance awareness throughout Citizens by supporting the development of training and education on risk policies and practices. You will provide leadership, expertise, and guidance to your team to design, implement, and influence internal governance processes and controls. You will be accountable for ensuring your team is in compliance with all applicable regulatory requirements, and work in conjunction with the Compliance team to minimize potential risk. Additionally, in this role, you will have complete oversight of pilot programs, products, and strategies.
Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!
Primary Responsibilities Include
- Lead the identification, and mitigation of material risks in the organization. Collaborate with various business leaders to address specific risk issues, assess solutions or mitigation activities, and develop remediation plans.
- Design, implement, and/or influence internal governance processes. Manage Governance throughout the firm to ensure adherence to policies and procedures.
- Advise and help senior management understand and manage risk and help to allocate capital in order to maximize risk-adjusted returns.
- Reviews current policies and procedures to identify process gaps and opportunities for improvement.
- Promote a culture of risk awareness and accountability through training, education, and risk management consultative support.
- 8-10 years’ experience in Risk Management, Audit, or Compliance
- Prior experience with managing deposit and lending related risks within a Consumer and Commercial financial institution
- Prior experience implementing and supporting enterprise-wide Risk programs
- Experience with Governance, Risk Management, and Compliance (GRC) platforms
- Knowledge and understanding of regulatory and legislative guidelines
- Knowledge of Fraud and industry fraud trends and mitigants
- Extensive experience managing projects including planning, implementation, and reporting
- Demonstrated interpersonal relationship building and team facilitation skills
- Proven leadership skills
- Ability to work in a fast-paced environment with competing priorities
- Excellent communications skills, both written and verbal
Hours per Week: 40
Work Schedule: Monday-Friday
Pay Transparency
The salary range for this position is $165,000-$190,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 05/31/2026
Salary : $165,000 - $190,000