What are the responsibilities and job description for the HM Foreclosure Spec position at Citizens?
Description
As the HM Foreclosure Specialist, you will monitor loans in foreclosure to ensure compliance with all investor, guarantor, ensurer, state and federal guidelines/timeframes are adhered to.
Primary Responsibilities Include
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/15/2026
As the HM Foreclosure Specialist, you will monitor loans in foreclosure to ensure compliance with all investor, guarantor, ensurer, state and federal guidelines/timeframes are adhered to.
Primary Responsibilities Include
- Monitor loans in the foreclosure process and update servicing system with all critical steps during the process.
- Managing a portfolio of assets in various stages of foreclosure.
- Perform a variety of tasks associated with processing foreclosures.
- Manage State Foreclosure timelines.
- Requesting and validating legal documents from third party vendors.
- Coordinate with third party services for statutory postings and mailings.
- Accurately entering data and maintaining electronic files.
- Interaction with Foreclosure Attorney daily.
- Execute and notarize foreclosure documents, which assist with the foreclosure action.
- Review file when received in foreclosure to ensure that all the prerequisites of foreclosure have been met.
- Work the foreclosure task queue daily and respond to inquiries timely.
- Handle all foreclosure related correspondence, phone calls, emails promptly to avoid customer complaints.
- Read, Review, and understand title reports to determine the lien position.
- Report foreclosure sale results accurately and timely to the investor.
- Other duties and projects as assigned by management.
- High School Diploma
- MSP/Director 7/ LPS/ Black Knight
- 2 -4 years of default loan servicing
- FHA/USDA/VA servicing experience preferred
- Candidate should have strong time-management skills, including the ability to effectively prioritize work assignments, be detail oriented and self-motivated.
- Knowledgeable in Document Execution and notarization
- Knowledgeable in Payoffs and reinstatements
- Superior customer service orientation, advanced analytical and proficient product knowledge.
- Superior ability to multi-task and to function efficiently in a high volume, fast paced deadline-oriented environment.
- Solid knowledge MS Excel
- Solid knowledge of MS Word
- Superior time management skills
- Superior written and verbal skills
- Strong organization skills
- Strong project management skills
- Hours per Week: 40
- Work Schedule: Monday – Friday
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/15/2026