What are the responsibilities and job description for the HM Bankruptcy Spec position at Citizens?
Description
The HM Bankruptcy Specialist is responsible for protecting the interests of Citizens' Bank when borrowers file for bankruptcy. This position requires a comprehensive understanding of bankruptcy pleadings, laws, and procedures. This role involves ensuring the timely and accurate filing of proof of claims, payment change notices, post-petition fees & costs notices, motion for relief from stay, notices of final cure, reaffirmation agreements, managing property valuations, monitoring payments, and liaising with network counsel, trustees, and the Bankruptcy Court. The specialist is also tasked with performing initial quality assurance on all documents to be filed, ensuring that no inaccurate information is presented to the courts or attorneys. Additionally, the role involves adhering to investor guidelines and risk management protocols, emphasizing the importance of providing precise and accurate information.
Primary Responsibilities Include
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/15/2026
The HM Bankruptcy Specialist is responsible for protecting the interests of Citizens' Bank when borrowers file for bankruptcy. This position requires a comprehensive understanding of bankruptcy pleadings, laws, and procedures. This role involves ensuring the timely and accurate filing of proof of claims, payment change notices, post-petition fees & costs notices, motion for relief from stay, notices of final cure, reaffirmation agreements, managing property valuations, monitoring payments, and liaising with network counsel, trustees, and the Bankruptcy Court. The specialist is also tasked with performing initial quality assurance on all documents to be filed, ensuring that no inaccurate information is presented to the courts or attorneys. Additionally, the role involves adhering to investor guidelines and risk management protocols, emphasizing the importance of providing precise and accurate information.
Primary Responsibilities Include
- Secured/Unsecured Debt Filing: Ensure evidence of secured and unsecured debt is filed with the Court in a timely manner for all asset, GSE, and charged-off loans, ensuring borrowers pay what is owed if they wish to retain the property.
- Legal Document Management: Refer adversaries, motions, proofs of claim, payment change notices, post-petition fee and cost notices, and reaffirmation agreements to network counsel for preparation. Ensure accuracy, redaction, timeliness, and completeness of attorney work products.
- Bankruptcy Plan Review: Review bankruptcy plans to ensure Citizens is listed and properly provided for.
- Delinquency Management: Ensure delinquent loans during bankruptcy are referred to counsel within investor, regulatory, and Citizens' timelines.
- Payment Monitoring: Monitor and provide direction when needed on the application of all payments received during the bankruptcy process.
- Payment Reconciliation: Perform reconciliations of the entire payment history to ensure borrowers are on track with payments, preventing delinquencies upon bankruptcy completion.
- Court Interactions: Interact with network counsel, trustees, and the Bankruptcy Court for referrals, pleadings, payments, and claims.
- Property Valuation Disputes: Handle disputes regarding property valuation by securing property appraisals, reviewing fair market value (FMV), and negotiating agreed orders.
- Required Qualifications
- Three or more years of experience in bankruptcy
- Strong understanding of bankruptcy laws and regulations
- Proficient in financial reconciliation and payment tracking
- Excellent analytical and problem-solving skills
- Strong communication, interpersonal, and organization skills
- Ability to manage multiple tasks in a time-sensitive environment
- Strong critical thinking, and problem-solving skills.
- Exceptional when participating in a team environment
- Proficient knowledge of Microsoft Office products to include Word, Excel, PowerPoint
- Proficient knowledge of MSP, Pacer, LexisNexis, Pivot, LoanSphere BKFS (ICE), Director, and National Data Center
- Preferred Qualifications
- Bachelor’s degree (preferred)
- Experience working with GSEs and government insurers.
- Hours per Week: 40
- Work Schedule: Monday-Friday in the Glen Allen, VA
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 06/15/2026