Operations Support Specialist

Description

Are you an outgoing, motivated individual who is a self-starter and great with customers? Want to learn new things and build your professional skillset? How about working for a top community bank that inspires you to achieve your full potential and become a happier and better individual? If you are willing to learn, we are willing to train you! 

Citizens State Bank is a top-performing and community-focused financial institution with a strong commitment to serving our customers' banking needs. With a history spanning 116 years, we take pride in providing personalized financial solutions and exceptional customer service to our valued customers. We are currently seeking a dynamic and experienced Operations Support Specialist to assist our team in providing the highest level of customer satisfaction.

We are seeking a detail-oriented and customer-centric individual to join our team as an Operations Support Specialist. In this role, you will play a key role in managing wire transfers, ensuring their accuracy and efficiency. You will work collaboratively with various teams within the bank to provide exceptional service to our customers and maintain the integrity of our bank operations.

Key Responsibilities:

· Process both incoming and outgoing wire transfers in accordance with bank policy and procedures. 

· Monitor and review account activity for suspicious or fraudulent transactions, adhering to regulatory guidelines and bank policies.

· Review mobile deposits in accordance with established policies and procedures.

· Process account maintenance.

· Perform daily reconciliations of deposit accounts to ensure accuracy and resolve discrepancies in a timely manner.

· Assist customers with inquiries related to deposit and loan accounts, transactions, and general banking services.

· Collaborate with other departments, such as compliance, and finance, to ensure seamless operations and exceptional customer experiences.

· Provide support to staff as a primary point of contact for escalation of deposit operations and wire-related issues.

· Provide debit card support to staff and customers, including basic card maintenance (limits, travel notices, disputes, and hot-card requests).

· Provide customer support for Online Banking and Mobile Banking applications, including enrollments, access maintenance, and basic troubleshooting.

· Assist with processing mail and preparing customer notices and statements related to deposit accounts as needed.

· Ensure compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations (including BSA/OFAC, Regulation E, Regulation GG, and ACH Rules).

Qualifications:

· Previous experience in banking, specifically in deposit or loan operations, or a similar role, is highly desirable.

· Excellent attention to detail and accuracy, with the ability to manage multiple tasks and priorities effectively.

· Proficiency in using banking software, Microsoft Office Suite, and other relevant technology platforms.

· Exceptional interpersonal and communication skills to interact with customers and colleagues in a professional and courteous manner.

· Strong problem-solving abilities and a proactive approach to resolving issues.

· Commitment to maintaining confidentiality and security of customer information.

Citizens State Bank offers an excellent salary and benefits package and a dynamic culture unlike any other. Candidates interested in working in a fun, high-energy organization that was named as one of the top Community Banks in the nation, and American Banker’s “Best Banks to Work For”, should visit our employment opportunities page.

Do not wait, our positions fill quickly, and you do not want to miss out on joining the best culture in the industry! While you wait for our response, check us out on Facebook and visit our website at www.citizensstatebank.us.