Customer Support & Operations Specialist

Job Summary

As a Customer Service & Operations Specialist, you will be the front-line ambassador of our company, delivering exceptional service while ensuring smooth and efficient daily operations. This role requires a highly organized, energetic, and customer-focused professional who can multitask effectively in a fast-paced environment.

You will manage customer inquiries, schedule service appointments, process invoices, and maintain accurate records with great attention to detail.

Communicating across multiple channels—phone, email, and in-person—you will resolve issues and support both clients and internal teams.

Success in this role demands a proactive, solutions-oriented mindset, strong interpersonal skills, and proficiency with computer systems. Your positive attitude and dedication to customer satisfaction will be essential in ensuring both customer satisfaction and operational excellence.

Responsibilities & Duties Include, but are Not Limited To:

• Serve as the first point of contact by answering phone calls, greeting visitors, and assisting customers in-store when needed.
• Handle client inquiries related to billing, services, and general concerns with professionalism and a customer-first approach.
• Prepare and manage communications such as emails, memos, invoices, reports, and estimates.
• Maintain accurate and up-to-date customer records and project notes in internal databases.
• Coordinate and follow up with clients and team members on active projects to ensure timely completion.
• Support daily operations by scheduling appointments, organizing digital and physical filing systems, and maintaining store cleanliness and inventory.
• Collaborate with vendors and suppliers to ensure technicians have the materials they need.
• Assist management with goal setting, reporting, and occasional overtime coverage during peak times or staff shortages.
• Assist with routine financial tasks, including recording payments and preparing bank deposits

Qualifications & Skills

• Associate or bachelor’s Degree in: Business Administration, Communications or Office Administrator, Information/Computer Science, or other related degree or equivalent experience.
• Strong communication skills with a professional, customer-first mindset
• Eagerness to learn and adapt to new technologies and systems
• Effective time management and the ability to prioritize tasks independently
• Passion for supporting others and contributing to team success
• Organized, proactive, and solution-oriented with a collaborative work style
• Genuine interest in computers, networking, and emerging tech trends
• Clear and respectful communicator with both clients and team members