What are the responsibilities and job description for the Teller position at Citizens National Bank?
Reports To
Branch Service Manager/Assistant Branch Service Manager
Job Overview
he Teller provides excellent customer service to our clients and can perform a broad range of banking services including deposit transactions and other teller functions while following bank policies and procedures. This position requires strong attention to detail, excellent communication skills, and the ability to work efficiently and accurately. This position will support the branch by ensuring coverage for all branch hours, including some Saturdays as well as assisting the management team with business development initiatives.
Responsibilities
- Assist clients with deposits, withdrawals, and transfers.
- Participate in branch balancing and assisting with branch auditing.
- Promote, prepare, and sell bank related products and services such as debit cards, eStatements, checking accounts, certificates of deposit, etc.
- Assist in maintaining dual control and bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counterchecks; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
- Follow compliance reporting procedures concerning CTRs, SARs, others.
- Adhering to policies, procedures, and regulatory banking requirements.
- Stay current on compliance and security training.
- Balance and audit ATM.
- Other duties and responsibilities as assigned.
Skills
- Ability to maintain confidentiality and demonstrate respect and professionalism.
- Excellent interpersonal skills; demonstrates consultative, influencing, and problem-solving skills.
- Excellent verbal and written communication skills to communicate professionally.
- Works great with a team.
Minimum Qualifications
- High school diploma or equivalent.
- One year of cash handling and/or banking experience.
- Must have a natural desire to help others and build lasting relationships with clients and teammates alike.
- Must always be conscious of the responsibility we have to our clients when it comes to suggesting products or services that could help them, handling fraud concerns, and helping them with their finances.
- Must be available to work Saturdays, depending on the needs of the business.
- Willing to travel to different locations within the organization if needed.