What are the responsibilities and job description for the Personal Banker position at CITIZENS NATIONAL BANK?
Reports To: Branch Service Manager
Job Overview
The Personal Banker will serve in a dual-purpose role which requires a candidate to fulfil responsibilities of both a (Teller) and a (New Accounts Rep). This position provides excellent customer service to our clients and can perform a broad range of banking services including deposit transactions, new account openings, account maintenance and routine teller functions while following bank policies and procedures. This position will support the branch by ensuring coverage for all branch hours, including some Saturdays as well as assisting the management team with business development initiatives.
Responsibilities
Primary Duties
- Provides prompt, efficient, and friendly service to clients
- Open new deposit accounts, including personal and non-personal entities
- Perform account maintenance as needed on existing deposit accounts
- Open and/or close safe deposit boxes. Issue initial and replacement safe deposit keys to customers and manage vault access to safety deposit boxes
- Cross-sell other value-added bank products and services
- Present and educate customers and prospects on the benefits of digital services and other self-service options
- Issue debit cards, order checks, and set up access to internet banking products
- Resolve problems or discrepancies concerning customers' accounts
- Assists customers by answering questions, researching transactions, etc., while maintaining compliance and policy standards
- Process wires
- Process debit card disputes and Reg E claims with client
- Maintain a strong working knowledge of bank products and service
Teller Duties
- Assist clients with deposits, withdrawals, and transfers
- Participate in branch balancing, and assisting with branch auditing
- Promote, prepare, and sell bank related products and services such as debit cards, eStatements, checking accounts, certificates of deposit, etc.
- Assist in maintaining dual control and bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counterchecks; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
- Follow compliance reporting procedures concerning CTRs, SARs, others
- Adhering to policies, procedures, and regulatory banking requirements
- Stay current on compliance and security training
- Balance and audit ATM
Skills
- Self-directed; takes initiative, anticipates issues, and prioritizes their own work on the right things
- Motivated self-starter who can work independently in a stressful environment and loves a challenge, strong sense of urgency
- Proficient with Microsoft Office, Word, and Outlook
- Strong follow through with the ability to prioritize tasks and projects
- Ability to maintain confidentiality and demonstrate respect and professionalism
- Excellent interpersonal skills; demonstrates consultative, influencing, and problem-solving skills
- Excellent verbal and written communication skills to communicate professionally
- Works great with a team
Minimum Qualifications
- One year of cash handling and/or banking experience
- Must have a natural desire to help others and build lasting relationships with customers and teammates alike
- Must always be conscious of the responsibility we have to our clients when it comes to suggesting products or services that could help them, handling fraud concerns, and helping them with their finances
- Must be available to work Saturdays, depending on the needs of the business
- Willing to travel to different locations within the organization
Preferred Qualifications
- Experience with Fiserv Precision and Integrated Teller
- 2 years banking experience
- Knowledge of Bank’s State and Federal regulations