What are the responsibilities and job description for the Online For Business Specialist position at Citizens National Bank?
Job Title: Online for Business Specialist
Location: Operations Center
Status: Full Time
FSLA Job Class: Non-Exempt
Department: Operations
Reports To: Head of Operations
At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation.
Citizens National Bank has an excellent opportunity available in our Operations Center in Bluffton, Ohio for a Online for Business Specialist. In this role you will be responsible for providing daily processing, customer service and support through multiple communication channels.
A Typical Day May Include The Following
Location: Operations Center
Status: Full Time
FSLA Job Class: Non-Exempt
Department: Operations
Reports To: Head of Operations
At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation.
Citizens National Bank has an excellent opportunity available in our Operations Center in Bluffton, Ohio for a Online for Business Specialist. In this role you will be responsible for providing daily processing, customer service and support through multiple communication channels.
A Typical Day May Include The Following
- Monitor and respond to customer inquiries and problems.
- Assist customers with wire and ACH transfers.
- Monitor changes that OFB customers make to their account on a daily basis.
- Maintains a monthly report of OFB customers who are due for their annual reviews.
- Annually performs an audit on ACH Third Party Senders.
- Conducts annual security/risk review of OFB customers.
- Maintains up to date knowledge of OFB products and services, bank policies and procedures, functionality of bank software systems and applicable industry regulations (i.e. NACHA-National Automated Clearing House Association rules and regulations).
- Must have the ability to manage multiple priorities and meet deadlines.
- This position requires on-site presence for regular, successful performance: teamwork, face-to-face interaction with peers/management and the ability to utilize the in-house software and hardware is required. Adherence to the Bank attendance policy is required as an essential function of this position.
- Must be able to relate to other people beyond giving and receiving instructions: must get along with co-workers or peers without exhibiting behavioral extremes; be able to perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and respond appropriately to criticism from a supervisor.
- Associate's degree in information technology, or an Associate's degree in business, finance, or accounting.
- Must have stellar written and verbal communication skills.
- High level of professionalism
- Ability to define problems, collects data, establishes facts of difficult procedural and technical nature and draw valid conclusions.
- Demonstrate proficiency with Microsoft products.
- Extensive background in financial institution operating technologies (i.e. ITI, ACH Manager, Access Manager, Director, etc.), operating policies and procedures, and banking regulations.
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Company Paid Short Term & Long Term Disability
- Generous Paid Time Off including Vacation, Sick, Personal, and Emergency Time
- 11 Paid Holidays
- Incentive Plan paid on a quarterly basis
- Employee Stock Ownership Plan for your retirement
- Banking Perks