Community Services Administrator

Job Summary
We are seeking an energetic and detail-oriented Community Services Administrator who will support the General Manager in daily administration, resident services, lifestyle coordination, and operational needs of a planned HOA community under development. This role assists with homeowner communication, community inspections, covenant compliance support, event coordination, vendor follow-up, and association documentation while helping provide a positive and professional resident experience.

Duties

• Assist the General Manager with the day-to-day operations and administration of the Association.
• Respond to homeowner inquiries in a professional, courteous, and timely manner.
• Conduct routine community inspections to monitor maintenance standards and covenant compliance under the direction of the General Manager.
• Document inspection findings and coordinate follow-up actions as directed.
• Assist with covenant enforcement documentation and resident follow-up under the direction of the General Manager.
• Support architectural review processes as directed.
• Assist with vendor coordination and verify completion of contracted services.
• Support work order tracking and follow-up.
• Maintain organized Association records and documentation.
• Process invoices and assist with tracking operational expenses in accordance with company procedures.
• Assist with preparation of Board meeting materials and management reports.
• Plan, coordinate, and execute community events and social activities as approved by the General Manager.
• Develop creative programming that encourages resident participation and builds community relationships.
• Coordinate event logistics, including vendors, contracts, setup, cleanup, and post-event evaluation.
• Track attendance, participation levels, and resident engagement.
• Promote events through Association communication channels.
• Serve as a visible, welcoming, and professional presence throughout the community.
• Foster positive relationships with residents while maintaining appropriate professionalism and boundaries.
• Assist with amenity reservations and scheduling.
• Support volunteer committees and community engagement initiatives as directed.
• Assist with annual lifestyle budget preparation and monitor spending within approved budgets.
• Maintain calendars, event schedules, inspection logs, and operational reports.
• Support community milestones and transition activities as assigned.
• Perform duties in accordance with Association governing documents, company policies, developer expectations, and applicable procedures.
• Work closely with Lifestyle, Administrative, Maintenance, and Corporate Management staff.
• Work a flexible schedule, including occasional evenings and weekends for community events, Board meetings, town halls, or other business needs.
• Ensure all overtime or schedule changes are approved in advance in accordance with company policy.
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

Job Requirements:

• 2–4 years of HOA, property management, hospitality, event planning, administrative support, or related experience preferred.
• Experience in master-planned communities is a plus.
• Florida CAM License preferred but not required. If the employee does not hold a Florida CAM License, CAM-related duties must be performed under the direction and supervision of the General Manager.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Ability to maintain professionalism, confidentiality, and sound judgment when interacting with residents, vendors, Board members, and team members.
• Proficiency in Microsoft Office and Association management software.
• Ability to work independently while collaborating closely with the General Manager in a growing development environment and within company policies.
• Flexible availability, including occasional evenings and weekends, with strong follow-through.
• Comfortable in a structured, developer-led, growth-oriented community environment.
• Attention to detail, initiative, adaptability, and a team-oriented approach.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday while performing administrative and community support duties.
• Ability to walk community grounds, inspect common areas, attend outdoor events, and move between indoor and outdoor work areas.
• Ability to occasionally assist with event setup, cleanup, and movement of event-related materials, with or without reasonable accommodation.
• Manual dexterity to operate a computer, phone, and office equipment.
• Ability to communicate effectively in person, by phone, and in writing.
• Exposure to outdoor weather conditions during community inspections and community events.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Work Location: In person