What are the responsibilities and job description for the Business Data Analyst- Pega position at Citizens Bank?
Description
This Business Data Analyst will be responsible for creating requirements, implementing, testing, and supporting decisioning software solutions that meet the business requirements. The Business Data Analyst will develop solutions based on business requirements or modify current solutions to meet changing needs and have a wide range of marketing automation experience in many industries.
Position Responsibilities:
- Translate business requirements and offer information into decisioning software logic designs.
- Write the programming code, customize decisioning application software, and perform appropriate quality assurance checks before handing it over to the QA Team.
- Perform unit testing and integration testing of new or modified business logic.
- Maintain the required reference data for executing the decisioning logic, including offer compatibility.
- Resolving inquiries and service for the screening, prioritization, and resolution of production defects.
- Assist in diagnosing application issues.
- Assist in creating post-implementation support documentation.
- Run queries to analyze customer interactions and take actions to mitigate anomalies.
- Manage a plan or schedule of offer and rule updates and deployment timings.
- Provide advice/support for the development of training programs.
- Proactively identify own training needs.
Required Skills and Experience:
- Bachelor’s degree in computer science, engineering, or related field, required
- Basic understanding of Pega Customer Decision Hub (CDH) including Decision Services Model (DSM) decisioning applications
- Basic understanding of SQL, json, and real-time decisioning
- Knowledge of the Software Development Life Cycle and Project Delivery Process
- Understanding of the principles behind Object-Oriented programming languages
- Excellent communication skills
- bility to summarize data into high-level themes
- Knowledge of Agile methodology
- Understanding of rules, propositions and rulesets with Pega Customer Decision Hub
- 1 - 2 years experience in inbound marketing/marketing technology
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Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Salary : $65,900 - $83,400
